Tichatonga Blessing Dongo

Dedicated and energetic self-taught , who hones an eye for catching bugs and glitches,has a better knowledge of coding,design and programming; possess a great knowledge of the current technology and troubleshooting skills. A team player who is adaptive and has the ability to communicate with people of supervision . I am a mature team worker and adaptable to all challenging situations.

I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines

-System maintanance. Received and responded to phone calls and emails from clients.

-Ensured customer satisfaction and provide support through various channels. -Maintained timely and effective communication with all customers.

-Providing internal departments and management with customers’ feedback on the company product and service.

• I built sustainable relationships of trust through open and interactive communication and observed communication procedures, guidelines, and policies in customer service

-Works in conjunction with our Sales team and keeps them informed of critical order delays.

• I was responsible for preparing products and services reports by collecting customer’s information

-Resolving queries, complaints, and managing returns -Requirements gathering and Documentation.

-Taking inbound and outbound calls

Computer Operations And Packages Certificate(St Johns)

Bachelors Degree In Computer Engineering (Warsaw Management University)

High School (St Johns)