Brian Patrick

Hello and thank you for reading my little summary! I'm Brian Patrick. I'm 43 years old and a Chicagoland native. I have been a restaurant and Retail manager most of my life. In 2019 I became a caregiver to my father whom suffered from brain damage and lewey body dementia after a heart attack. He passed and I stayed to help my mother who broke her back soon after his passing. So, I've been a caregiver to her since. Now I'm moving to Puerto to start a new chapter of my life!

Brian Patrick

Management Professional

Cary, IL 60013

Byron815 (at) gmail.com

+1. 224. 315. 6 110

Managerial professional with 15+ years experience. Strong people, organizational, technical and analytical skills.

Willing to relocate to: Chicago, IL - New Orleans, LA

Authorized to work in the US for any employer

Work Experience

Private Caregiver

Personal Family Member - Cary, IL

2019 to Present

• I withdrew from the workforce in 2019 to become a live-in caregiver for my terminally ill father that recently passed. I'm grateful to have been there for him and my family in such a difficult time. Now

I'm eager to return to the workplace.

Assistant Manager Retail

Nordstrom - Schaumburg, IL

2017 to 2019

• Driven Retail Store Manager with proven success running retail operations.
• Customer service-oriented and responsible individual who has exceptional leadership abilities.
• Competent in creating and maintaining an environment geared to achieve sales and profit goals.
• Highly skilled in determining and communicating individual sales goals and hold team members accountable for positive results.
• Able to lead staff members to secure delivery of consistently good customer services, in order to guarantee repeat business opportunities.
• Well-versed in resolving customers’ complaints and issues in a prompt and satisfactory manner.
• Started in Loss Prevention, received 2 promotions to management within my first year of employment.
• Awarded employee of the Quarter with accolades bestowed personally by then president Blake

Nordstrom.

Bar & Restaurant Manager

Coleman's in the Park - Cary, IL

2009 to 2017

• Alcohol Purchasing
• Food Purchasing
• Marketing
• Inventory Control
• Oversee, Coordinate & Schedule Parties, Banquets, Catering, Sports Leagues, and Special Events, Live

Concerts

• Collaborate customer relations
• Oversee dining area maintenance and lead promotional events.
• Support and motivate staff members on a regular basis to increase performance.
• Ascertain that all servers are positioned in their appropriate areas and gauge the need for additional staff members.
• Assist staff members in performing their work, especially during peak hours or holidays.
• Monitor and reinforce food safety procedures and screen inventory levels on a constant basis.
• Manage and maintain safe working conditions for all restaurant workers and customers by ensuring that safety procedures and protocols are adhered to.

Bar and Restaurant Manager

Rosati's Sports Bar and Pub - Woodstock, IL

2005 to 2009

• Create and implement schedules for each staff member on the assigned shift
• Ascertain that all staff members are properly working, according to set protocols
• Welcome customers as they arrive at the restaurant, and provide immediate friendly service.
• Oversee the order-taking and delivery system, efficiently and according to standards
• Create and maintain relationships with vendors and suppliers and delivery of supplies
• Oversee equipment maintenance work and implementing preventative measures.
• Recruit new staff members as well as provide training.
• Ascertain the overall cleanliness, sanitization, and maintenance of both customer serving and dining areas, and the kitchen

Education

Associate's degree in Business Management

Lincoln College Normal - Normal, IL

1999 to 2001

Diploma

Cary-Grove High School - Cary, IL

1996 to 1999

Skills

• Analysis Skills
• Restaurant Management
• Communication skills
• Customer service
• Microsoft Office
• Personal assistant experience
• Documentation review
• Mac OS
• Loss Prevention
• Microsoft Windows
• Assistant Manager Experience
• Food Safety
• Management
• Typing
• Employee retention
• Employee evaluation
• Microsoft Word
• Microsoft Excel
• Employee engagement
• Employee orientation
• Customer relationship management
• Crew management
• Store Management Experience
• Fashion retail
• Fine dining experience
• Casual dining experience
• Inventory control
• Purchasing
• Order management system
• Inventory management
• Guest relations
• Conflict management
• Conflict management
• Alternative dispute resolution
• Compliance management
• Alcohol sales
• Data entry
• Schedule management
• Budgeting
• Process Improvement
• Merchandising
• Operating Systems
• Aloha POS
• POS
• Working with people with disabilities
• Communication skills
• Profit & Loss
• Retail Management
• Administrative Experience
• Quality Assurance
• Banquet experience (8 years)
• Purchasing (8 years)
• Recruiting
• Staff training (10+ years)
• Serving (10+ years)
• Bartending (10+ years)
• Catering (10+ years)

Awards

Nordstrom Customer Service All Star 2018 Q2

June 2018

Awarded the Nordstrom Customer Service All Star Of The Quarter award for outstanding service.

Bestowed with in person accolades by President Blake Nordstrom.

Certifications and Licenses

Driver's License

August 2023 to August 2024

Associate's Degree Business Mgt.