Brian Patrick
Management Professional
Cary, IL 60013
Byron815 (at) gmail.com
+1. 224. 315. 6 110
Managerial professional with 15+ years experience. Strong people, organizational, technical and analytical skills.
Willing to relocate to: Chicago, IL - New Orleans, LA
Authorized to work in the US for any employer
Work Experience
Private Caregiver
Personal Family Member - Cary, IL
2019 to Present
- I withdrew from the workforce in 2019 to become a live-in caregiver for my terminally ill father that recently passed. I'm grateful to have been there for him and my family in such a difficult time. Now
I'm eager to return to the workplace.
Assistant Manager Retail
Nordstrom - Schaumburg, IL
2017 to 2019
- Driven Retail Store Manager with proven success running retail operations.
- Customer service-oriented and responsible individual who has exceptional leadership abilities.
- Competent in creating and maintaining an environment geared to achieve sales and profit goals.
- Highly skilled in determining and communicating individual sales goals and hold team members accountable for positive results.
- Able to lead staff members to secure delivery of consistently good customer services, in order to guarantee repeat business opportunities.
- Well-versed in resolving customers’ complaints and issues in a prompt and satisfactory manner.
- Started in Loss Prevention, received 2 promotions to management within my first year of employment.
- Awarded employee of the Quarter with accolades bestowed personally by then president Blake
Nordstrom.
Bar & Restaurant Manager
Coleman's in the Park - Cary, IL
2009 to 2017
- Alcohol Purchasing
- Food Purchasing
- Marketing
- Inventory Control
- Oversee, Coordinate & Schedule Parties, Banquets, Catering, Sports Leagues, and Special Events, Live
Concerts
- Collaborate customer relations
- Oversee dining area maintenance and lead promotional events.
- Support and motivate staff members on a regular basis to increase performance.
- Ascertain that all servers are positioned in their appropriate areas and gauge the need for additional staff members.
- Assist staff members in performing their work, especially during peak hours or holidays.
- Monitor and reinforce food safety procedures and screen inventory levels on a constant basis.
- Manage and maintain safe working conditions for all restaurant workers and customers by ensuring that safety procedures and protocols are adhered to.
Bar and Restaurant Manager
Rosati's Sports Bar and Pub - Woodstock, IL
2005 to 2009
- Create and implement schedules for each staff member on the assigned shift
- Ascertain that all staff members are properly working, according to set protocols
- Welcome customers as they arrive at the restaurant, and provide immediate friendly service.
- Oversee the order-taking and delivery system, efficiently and according to standards
- Create and maintain relationships with vendors and suppliers and delivery of supplies
- Oversee equipment maintenance work and implementing preventative measures.
- Recruit new staff members as well as provide training.
- Ascertain the overall cleanliness, sanitization, and maintenance of both customer serving and dining areas, and the kitchen
Education
Associate's degree in Business Management
Lincoln College Normal - Normal, IL
1999 to 2001
Diploma
Cary-Grove High School - Cary, IL
1996 to 1999
Skills
- Analysis Skills
- Restaurant Management
- Communication skills
- Customer service
- Microsoft Office
- Personal assistant experience
- Documentation review
- Mac OS
- Loss Prevention
- Microsoft Windows
- Assistant Manager Experience
- Food Safety
- Management
- Typing
- Employee retention
- Employee evaluation
- Microsoft Word
- Microsoft Excel
- Employee engagement
- Employee orientation
- Customer relationship management
- Crew management
- Store Management Experience
- Fashion retail
- Fine dining experience
- Casual dining experience
- Inventory control
- Purchasing
- Order management system
- Inventory management
- Guest relations
- Conflict management
- Conflict management
- Alternative dispute resolution
- Compliance management
- Alcohol sales
- Data entry
- Schedule management
- Budgeting
- Process Improvement
- Merchandising
- Operating Systems
- Aloha POS
- POS
- Working with people with disabilities
- Communication skills
- Profit & Loss
- Retail Management
- Administrative Experience
- Quality Assurance
- Banquet experience (8 years)
- Purchasing (8 years)
- Recruiting
- Staff training (10+ years)
- Serving (10+ years)
- Bartending (10+ years)
- Catering (10+ years)
Awards
Nordstrom Customer Service All Star 2018 Q2
June 2018
Awarded the Nordstrom Customer Service All Star Of The Quarter award for outstanding service.
Bestowed with in person accolades by President Blake Nordstrom.
Certifications and Licenses
Driver's License
August 2023 to August 2024
