Jerai Padilla

Fluently bilingual aspiring IT professional eager to leverage a strong customer service and accounting background. Detail and solution oriented; hands-on experience in troubleshooting and technical support.

Owner/Manager at vyan decorations (2024-09 – Present)

• Social media platform management including analytics
• Generating sales leads
• Event coordination
• Procurement and logistics

Machine operator/shift lead at propper international (2021-09 – 2026-05)

• Operated and monitored dynamic manufacturing machinery
• Provided hardware and software troubleshooting
• Soft lead team to achieve production targets each shift
• Lead quality assurance monitoring each shift
• Trusted operational issue resolution
• Demonstrate evolving processes and instruct colleagues on upgrades and new processes certified life insurance broker at primerica (2020-02 – 2022-01)

Certification License no. 3000661345

• Generated leads for life insurance products
• Led client consultations to assess financial needs and provide appropriate recommendations
• Collaborated with agents and mentors to develop communication, marketing, and client management campaigns
• Preparation and submission of policy applications
• Client financial and policy record maintenance food truck manager at muffin spot (2020-08 – 2021-09)
• Trained and supervised team members on customer interactions, operational procedures, and food preparation
• Managed daily operations ensuring efficient, friendly service, excellent food quality, and customer satisfaction
• Oversaw inventory management
• Managed team scheduling, opening and closing procedures, and cash handling
• Resolved escalated customer concerns

certification in information technology – coursecareers (2026-05)

undergraduate coursework in accounting – inter american university of puerto rico, san german (2018-08 – 2020-01)

undergraduate coursework in accounting – university of puerto rico, mayagüez (2017-08 – 2018-06)