Carla Veludo

I am writing to express my interest in opportunities within Customer Success, Client Relationship Management, People Operations or Business Operations. I am particularly excited about the opportunity to support customer onboarding, adoption and long-term success within a fast-growing and customer-focused organisation. Throughout my career, I have built extensive experience supporting clients, coordinating complex processes and helping individuals and organisations navigate operational, administrative and compliance-related challenges.

My professional background spans customer service, business operations, payroll coordination, human resources administration and client relationship management.

Founder and Manager at Own Consulting Practice (Present)

As the founder and manager of my own consulting practice, I have been responsible for onboarding new clients, coordinating service delivery, managing stakeholder relationships and ensuring long-term client satisfaction. This experience strengthened my ability to communicate clearly, solve problems proactively and build trusted relationships with clients and partners.

Customer-Facing Roles In previous roles, I worked in customer-facing environments where I coordinated multiple stakeholders, supported operational processes and contributed to service quality improvements. These experiences allowed me to develop a strong customer-centric mindset, attention to detail and the ability to manage multiple priorities in dynamic environments.