Diogo Silva

I thrive in the intersection of data, people, and operational excellence. Over 6 years at Marley Spoon, I helped scale customer operations from a 100-person startup to a 5,000-employee global meal kit service serving 250K+ active users across the US, Australia, and Europe. My role was making sure the everything ran smoothly while keeping customers at the center of every decision.

I built automated reporting systems in Looker, I mapped customer journeys to identify exactly where people churned and why. I managed GDPR and CCPA compliance programs while coordinating across six departments (Data, Marketing, Product, Legal, Logistics, Support). I created playbooks, optimized workflows, and turned messy data into actionable insights.

I'm a CAPM-certified project manager with advanced Excel skills, Agile experience, Programming and a passion for neuromarketing and customer psychology. I believe the best operations work are holist and customers feel the difference.