Francisco Sousa

Customer-service professional with hands-on experience in a customer-facing environment, supporting customers in person, by phone and through messaging. Experienced in new customer registrations, payments, explaining plans and prices, answering questions and resolving everyday issues. Reliable, calm and service-oriented, with a strong willingness to learn and develop in an international environment.

Native

Portuguese speaker with intermediate conversational English and open to relocating to Greece for a full-time customer support role.

Customer Service Assistant at Prostar Gym (2025-06 – 2026-08)

• Provided friendly and professional front-desk support to customers.
• Registered new customers and assisted with membership enrolment.
• Handled payments and payment-related questions accurately.
• Explained plans, prices and services clearly to customers.
• Answered customer questions and helped resolve day-to-day issues.
• Handled enquiries by telephone and messaging.
• Worked as part of a team while maintaining a professional and welcoming environment.

Sports & Community Internships at Municipality of Nelas

Professional placements completed during the 3-year Professional Sports Technician programme (10th–12th grade).

• Worked in structured professional environments and followed established procedures.
• Communicated with participants, colleagues and staff in person.
• Developed responsibility, punctuality, teamwork and attention to detail.

CTeSP in Physical Education and Health – Instituto Piaget de Viseu

Professional Sports Technician in Secondary education