General Administration Associate - Iskraemeco Portugal
(2024-03)
- Executive Assistant: Support team and director by managing a variety of administrative tasks, including handling billings, presence tracking, mail correspondence, expenses, and coordinating equipment purchasing.
- HR function: proposals for employment, employment contracts, onboarding and offboarding. Wages and presence tracking.
- Administrative tasks for the organizational unit. Payment to suppliers and reimbursement to Iskraemeco employees.
- Serves domestic and foreign visitors, handles ordering of hospitality items, and manages representational costs.
- Handle business travel of team (inquiries, bookings, preparation and calculation of travel orders, etc.).
Customer Support Specialist - FARO Technologies
(2023-08 - 2024-02)
- Customer support to internal and external customer inquiries related to the organization's hardware and software products, ensuring quality.
- Process data related to customers or sales and maintain customer database updated.
- Provide 1st level support, basic guidance and solutions or answers as listed in the guidelines.
- Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain.
- Back-up for Customer Support in other teams and departments.
GEO HR Services Advisor Portugal - Safeguard Global
(2023-01 - 2023-05)
- Management of Expenses (review and approval for reimbursement).
- Employees' time & attendance review and approval.
- Reply to tickets.
- Support the HRSM on daily tasks: replying and sending emails related to onboarding and offboarding processes, etc.
- Manage all medical appointments and all the issues related with the health insurance after the onboarding.
- Databases and surveys treatment.
Executive Assistant and Office Manager - EurA AG – Innovation consultancy
(2020-01 - 2023-01)
- Executive assistant to the Porto & Brussels Managing Director.
- Office monitoring. Wages and suppliers' payment. Reimbursement of expenses. Billing.
- Booking of travels, meetings, and events.
- Responsible for HR and accountant matters.
- Onboarding and offboarding of employees.
Commercial manager - SKELT – Metalomecânica, S.A., Serzedo
(2008-03 - 2019-12)
- First contact from inquiries to customer support during order up to order delivery.
- Customer Service and orders management of domestic and foreign customers.
- Internal monitoring of orders with the planning, production, quality and packaging. Billing.
- Control of packaging and shipping department.
Secretary in the financial and administrative department - MSC – Mediterranean Shipping Company, S.A., Matosinhos
(2005-04 - 2008-02)
- Billing and accounts management of domestic and foreign customers.
- Customers credit control. Stewardship management.
- Contact with suppliers.
- Change of billing documents.
Administration secretary, translator and customer support - Baviera, S.A. (BMW), headquarters, Vila Nova de Gaia
(2002-04 - 2005-04)
- Translation of service orders and correspondence (English and German).
- Customer service regarding the issuing of statements for the purposes of approvals of BMW and MINI vehicles, and their billing.
- Commercial contact with authorized dealers and customers.
- Management of complaints and correspondence.
- Support the entire technical department: guarantees, technical training and quality.
Stewardess - Lufthansa, airport Sá Carneiro
(2001-03 - 2002-02)
- Customer service at the sales/booking counter.
- Airline tickets issuing and change flight reservations.
Store assistant in a clothes shop - Sacoor Brothers, Norteshopping, Matosinhos
(2000-08 - 2001-03)
- Cashier, customer service, stock management, complaints management.
Period of time spent in Düsseldorf, Germany - Düsseldorf, Germany
(1999-08 - 2000-04)
- In order to improve the German language. I worked as Au-pair and also attended the school "Volkshochschule".
