Rui Lopes
Network Operations Center (NOC)
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Sobre
NOC Analyst with hands-on experience in real-time monitoring, incident detection, and investigation within high-availability production environments. Skilled in analyzing alerts, identifying anomalies, and supporting incident response in 24/7 operations using tools such as Grafana and New Relic. Strong experience in incident triage, escalation, and cross-team collaboration with DevOps and infrastructure teams.
Currently transitioning into Security Operations (SOC), with a focus on security monitoring, threat detection, and log analysis. Actively developing SIEM knowledge (Splunk / Microsoft Sentinel) and network security skills (CCNA in progress).
Experiência
NOC at WA.Technology (2023-11 – Present)
NOC Analyst responsibilities in a high-availability production environment
- Monitor and analyze system alerts and logs to detect anomalies and potential security or operational incidents
- Perform incident triage, investigation, and escalation in a 24/7 environment
- Analyze system behavior and logs to identify root causes of incidents
- Collaborate with DevOps and infrastructure teams during incident response
- Manage incidents and alerts through Jira, ensuring timely resolution and escalation
- Support real-time monitoring of gaming and payment platforms with high availability requirements
Customer Support at WA.Technology (2022-05 – 2023-11)
Customer Support role focused on technical and transactional issue investigation
- Investigated technical and transactional issues, including payment anomalies
- Performed IP blocking and access-related actions supporting security and fraud prevention
- Escalated incidents to internal and third-party teams following incident response procedures
- Developed strong troubleshooting and incident investigation skills
Formação
Vocational Diploma in Computer Systems Management – Escola Secundaria Cacilhas Tejo (2012 – 2014)
