Sonia Vasconcelos

Intern at The Yeatman Hotel (2015-10 – 2017-05)

Intern covering multiple service areas

• Breakfast Service
• Casual Restaurant Service
• Events
• Bar
• Pool Bar

Barmaid 2ª at The Yeatman Hotel (2016-07 – 2016-12)

Bar service with focus on customer service and quality standards

• Consistently met expectations and quality standards
• Offered a fast, kind and exceptional service
• Took exact note of requests and worked closely with team members
• Consistently provided professional, friendly and engaging service
• Managed closing tasks, including restocking items, finances and account reports of the day
• Checked deliveries and receipt of products
• Carried out verification tasks corresponding to opening and closing in accordance with established standards

Barmaid 2ª at The Fladgate Partnership (2017-05 – 2017-12)

Bar service with focus on customer service and quality standards

• Consistently met expectations and quality standards
• Offered a fast, kind and exceptional service
• Took exact note of requests and worked closely with team members
• Consistently provided professional, friendly and engaging service
• Managed closing tasks, including restocking items, finances and account reports of the day
• Checked deliveries and receipt of products
• Carried out verification tasks corresponding to opening and closing in accordance with established standards

Waitress at Reitoria (2017-11 – 2018-04)

Full-service waitressing with customer service focus

• Provided excellent customer services
• Made suggestions based on the customer's preferences
• Took and served food/drinks orders
• Up-sell when appropriate
• Arranged table settings
• Kept tables clean and tidy at all times
• Checked products for quality
• Delivered checks and collected payments
• Cooperated and communicated with all serving and kitchen staff
• Adhered to all relevant health department rules/regulations and all customer service guidelines

Bartender at The House of Sandeman (2018-05 – 2020-02)

Bar operations and cocktail preparation

• Open and closing bar duties
• Preparation and mise-en-place such as garnish and mixers
• Mix cocktails
• Process payment from customers
• Clean glasses and bar utensils
• Refill stock
• Customer service and suggestions based on their preferences

Barkeeper at Arosa River cruises (2020-03 – 2023-10)

Bar operations with beverage preparation and inventory management

• Open and close bar duties
• Prepare garnish and mixers
• Prepare alcoholic and non-alcoholic beverages for bar and restaurant customers
• Interact with customers, take orders, and serve it
• Assess customer needs and preferences and make recommendations
• Mixing ingredients to prepare cocktail
• Restock and replenish bar inventory and supplies
• Carry out a monthly beverage stock inventory

Waitress at La Piazza Restaurant (2024-09 – Present)

Full-service waitressing with customer service and food safety focus

• Warmly welcoming guests and seating them at appropriate tables
• Accurately recording food and drink orders, potentially using a POS system
• Delivering food and drinks to guests promptly and professionally
• Setting tables with appropriate linens, silverware, and glassware
• Effectively communicating with kitchen staff regarding orders and any special requests
• Adhering to food safety regulations and maintaining a clean and hygienic work area
• Working effectively with other servers, kitchen staff, and management
• Excellent verbal communication skills for interacting with customers and colleagues
• The ability to adapt to changing situations and work in a fast-paced environment
• Being able to stand for long periods and handle physical tasks

Restaurant/Bar Technician in Hospitality – IEFP Vila Nova de Gaia (2014-10 – 2017-04)