Intern at The Yeatman Hotel (2015-10 – 2017-05)
Intern covering multiple service areas
- Breakfast Service
- Casual Restaurant Service
- Events
- Bar
- Pool Bar
Barmaid 2ª at The Yeatman Hotel (2016-07 – 2016-12)
Bar service with focus on customer service and quality standards
- Consistently met expectations and quality standards
- Offered a fast, kind and exceptional service
- Took exact note of requests and worked closely with team members
- Consistently provided professional, friendly and engaging service
- Managed closing tasks, including restocking items, finances and account reports of the day
- Checked deliveries and receipt of products
- Carried out verification tasks corresponding to opening and closing in accordance with established standards
Barmaid 2ª at The Fladgate Partnership (2017-05 – 2017-12)
Bar service with focus on customer service and quality standards
- Consistently met expectations and quality standards
- Offered a fast, kind and exceptional service
- Took exact note of requests and worked closely with team members
- Consistently provided professional, friendly and engaging service
- Managed closing tasks, including restocking items, finances and account reports of the day
- Checked deliveries and receipt of products
- Carried out verification tasks corresponding to opening and closing in accordance with established standards
Waitress at Reitoria (2017-11 – 2018-04)
Full-service waitressing with customer service focus
- Provided excellent customer services
- Made suggestions based on the customer's preferences
- Took and served food/drinks orders
- Up-sell when appropriate
- Arranged table settings
- Kept tables clean and tidy at all times
- Checked products for quality
- Delivered checks and collected payments
- Cooperated and communicated with all serving and kitchen staff
- Adhered to all relevant health department rules/regulations and all customer service guidelines
Bartender at The House of Sandeman (2018-05 – 2020-02)
Bar operations and cocktail preparation
- Open and closing bar duties
- Preparation and mise-en-place such as garnish and mixers
- Mix cocktails
- Process payment from customers
- Clean glasses and bar utensils
- Refill stock
- Customer service and suggestions based on their preferences
Barkeeper at Arosa River cruises (2020-03 – 2023-10)
Bar operations with beverage preparation and inventory management
- Open and close bar duties
- Prepare garnish and mixers
- Prepare alcoholic and non-alcoholic beverages for bar and restaurant customers
- Interact with customers, take orders, and serve it
- Assess customer needs and preferences and make recommendations
- Mixing ingredients to prepare cocktail
- Restock and replenish bar inventory and supplies
- Carry out a monthly beverage stock inventory
Waitress at La Piazza Restaurant (2024-09 – Present)
Full-service waitressing with customer service and food safety focus
- Warmly welcoming guests and seating them at appropriate tables
- Accurately recording food and drink orders, potentially using a POS system
- Delivering food and drinks to guests promptly and professionally
- Setting tables with appropriate linens, silverware, and glassware
- Effectively communicating with kitchen staff regarding orders and any special requests
- Adhering to food safety regulations and maintaining a clean and hygienic work area
- Working effectively with other servers, kitchen staff, and management
- Excellent verbal communication skills for interacting with customers and colleagues
- The ability to adapt to changing situations and work in a fast-paced environment
- Being able to stand for long periods and handle physical tasks
