عبدالله عبدالله

Accomplished Healthcare Quality, Patient Safety, and Strategic Planning Executive with 13+ years of progressive leadership experience driving organizational excellence across tertiary healthcare settings.

Certified

Professional in Healthcare Quality (CPHQ), Registered Nurse (RN), Nursing Management specialist, and PhD Candidate with a proven record of designing and leading enterprise-wide quality management systems, accreditation programs, clinical governance initiatives, risk management frameworks, infection prevention strategies, and performance improvement programs. Recognized for successfully leading major institutional achievements, including Joint Commission International (JCI) accreditation readiness, ISO 9001 certification, ISO 15189 laboratory accreditation, SRC Center of Excellence accreditation, and participation in the Statista–Newsweek International Hospital Ranking Program. Expert in healthcare quality improvement, patient safety, strategic and operational planning, clinical and nonclinical risk management, performance measurement, KPI development, regulatory compliance, and evidence-based healthcare practices.

Demonstrated success in building high-performing multidisciplinary teams, strengthening quality cultures, enhancing patient experience, improving clinical documentation standards, implementing antibiotic stewardship programs, and driving sustainable organizational transformation. Adept at translating complex healthcare challenges into measurable quality outcomes while ensuring compliance with international standards, regulatory requirements, and best-practice frameworks.

Chief of Quality & Planning at AN-NAJAH NATIONAL UNIVERSITY HOSPITAL (2022-01 – Present)

Lead enterprise-wide quality, patient safety, strategic planning, risk management, and accreditation initiatives, ensuring operational excellence, regulatory compliance, and sustainable performance improvement while advancing the hospital's mission as a premier academic healthcare institution.

• Orchestrated enterprise quality and patient safety initiatives, strengthening clinical governance and advancing organizational excellence across hospital operations.
• Spearheaded accreditation readiness programs, positioning the hospital for compliance with JCI, ISO 9001, ISO 15189, and SRC standards.
• Elevated organizational performance through KPI frameworks, executive dashboards, and data-driven decision-making processes.
• Enhanced risk oversight by embedding FMEA and RCA methodologies, improving identification, mitigation, and monitoring of operational risks.
• Transformed medical documentation practices, increasing compliance, standardization, and readiness for regulatory and accreditation reviews.
• Advanced evidence-based care by guiding multidisciplinary teams in developing and implementing clinical practice guidelines.
• Strengthened patient experience programs through performance analysis and service improvement initiatives, supporting higher-quality care delivery.
• Optimized infection prevention and sustainability programs, reinforcing regulatory compliance, organizational resilience, and long-term operational effectiveness.

Director of Quality Management & Patient Safety at AN-NAJAH NATIONAL UNIVERSITY HOSPITAL (2017-05 – 2021-12)

Established and led the hospital's quality and patient safety framework, driving continuous improvement, regulatory compliance, accreditation readiness, and organizational performance excellence.

• Built the hospital's Quality and Patient Safety Program from inception, establishing governance frameworks, policies, KPIs, and performance management systems.
• Implemented enterprise-wide incident reporting and patient safety systems, strengthening risk identification, accountability, and continuous quality improvement.
• Directed JCI and ISO accreditation preparation activities, advancing organizational readiness through gap assessments, staff training, and documentation standardization.
• Developed comprehensive audit programs, monitoring tools, and quality indicators, enabling data-driven performance evaluation across clinical and administrative departments.
• Established and governed the Antibiotic Stewardship Program, enhancing antimicrobial oversight, physician engagement, and compliance with patient safety standards.

Local Qualified Person for Pharmacovigilance (LQPPV) at PHV LATAM (2024-06 – 2025-08)

Provided pharmacovigilance oversight and regulatory compliance support, ensuring effective drug safety monitoring, reporting accuracy, and adherence to international pharmacovigilance requirements.

• Ensured compliance with pharmacovigilance regulations, strengthening oversight of drug safety activities and regulatory obligations.
• Managed ICSRs, PSURs, PBRERs, and regulatory communications, supporting timely safety reporting and submission requirements.
• Conducted literature surveillance and safety assessments, enhancing signal detection and contributing to effective risk management practices.

National Team Member – Governmental Hospital Evaluation at PALESTINIAN CABINET (2019-03 – Present)

Contribute to the national assessment of governmental hospitals, evaluating compliance with patient safety standards and supporting healthcare quality improvement initiatives across Palestine.

• Conduct comprehensive assessments of governmental hospitals, evaluating compliance with national patient safety and quality standards.
• Perform detailed audits across clinical departments, including inpatient units, operating theaters, radiology, and laboratory services, identifying opportunities for improvement.
• Contribute to the development of evaluation reports, providing evidence-based findings and recommendations to support healthcare performance enhancement.

Surgical Department Head Nurse at AN-NAJAH NATIONAL UNIVERSITY HOSPITAL (2016-01 – 2017-04)

Led surgical nursing operations, ensuring high-quality patient care, workforce effectiveness, resource optimization, and compliance with hospital standards.

• Directed daily surgical unit operations, ensuring efficient patient care delivery and seamless coordination of clinical activities.
• Supervised and evaluated nursing staff performance, strengthening compliance with hospital policies, procedures, and quality standards.
• Optimized workforce planning through effective scheduling and staffing allocation, maintaining continuity of care and operational efficiency.
• Managed departmental resource planning and medical supply requirements, supporting uninterrupted clinical services and cost-effective operations.
• Collaborated with multidisciplinary teams to streamline workflows, enhance communication, and improve patient care outcomes.

Nursing Supervisor at AN-NAJAH NATIONAL UNIVERSITY HOSPITAL (2013-04 – 2015-12)

Supervised hospital-wide nursing operations during off-hours, ensuring continuity of care, regulatory compliance, patient safety, and effective coordination across clinical departments.

• Coordinated multidisciplinary teams across hospital departments, promoting effective communication, collaboration, and timely resolution of operational challenges.
• Monitored clinical documentation and departmental records, enhancing compliance, accuracy, and adherence to healthcare quality standards.
• Ensured staff compliance with organizational policies and procedures, strengthening accountability and consistency in patient care delivery.
• Managed hospital operations during evenings, nights, and holidays, maintaining seamless service continuity on behalf of executive leadership.
• Led emergency resuscitation responses and supported patients and families during critical situations, contributing to safe and compassionate care outcomes.

Health Insurance Auditor at NATIONAL INSURANCE COMPANY (2012-08 – 2013-03)

Supported claims integrity and operational compliance through systematic auditing of billing practices and adherence to established procedures.

• Conducted insurance billing audits, ensuring compliance with reimbursement guidelines, operational procedures, and documentation requirements.

Senior Nurse – Cardiac Care Unit at SPECIALIZED ARAB HOSPITAL (2012-01 – 2013-03)

Delivered specialized cardiac nursing care while coordinating clinical operations, supporting patient safety, and ensuring adherence to established care standards.

• Coordinated nursing assignments across intensive, intermediate, and isolation cardiac care units, optimizing patient coverage and continuity of care.
• Monitored staff adherence to clinical policies and procedures, promoting quality standards and safe patient care practices.
• Led emergency cardiac resuscitation responses and delivered critical care services, contributing to timely interventions and improved patient outcomes.

PhD Candidate in Nursing Program – Arab American University (2022)

Master of Science in Nursing Management – Al-Quds University (2020 – 2020)

Bachelor of Science in Nursing – An-Najah National University (2012 – 2012)