Arlene Cabero Ramos

Versatile operations, document control and administrative professional with more than 10 years of experience in project documentation, records management and office support, complemented by recent experience in cargo operations, warehouse coordination, customer service, sales support and staff supervision. Experienced in finalizing shipment manifests, liaising with shipping lines, coordinating employee daily activities, maintaining controlled records and supporting expense monitoring under management supervision.

Acting Assistant Manager – Cargo Operations and Administration - Mixed Way Cargo and Services - Doha, Qatar

(2024-08)

• Assist the General Manager in overseeing daily business operations, including cargo handling, warehouse coordination, shipment documentation, finance administration, customer service, marketing, sales support and staff coordination.
• Assume responsibility for routine operational decision-making during the General Manager's absence to maintain uninterrupted business operations.
• Review the daily activity schedule and assign duties to employees based on cargo pick-up arrangements, customer requirements, shipment priorities, warehouse workload and staff availability.
• Assign staff responsibilities and provide clear instructions regarding cargo collection, receiving, loading, documentation, customer coordination, and delivery-related activities.
• Monitor employee performance and task completion, and reallocate manpower when necessary to respond to urgent requirements, shipment changes or operational delays.
• Coordinate employee attendance, work schedules, leave requests and daily manpower requirements.
• Serve as the first point of contact for routine employee concerns, attendance matters, workplace issues and scheduling conflicts, escalating sensitive matters to the General Manager.
• Communicate management instructions, company procedures, service standards and daily operational priorities to employees.
• Coordinate cargo collection, receiving, recording, storage, consolidation, container loading and dispatch activities.
• Review, verify and finalize shipment manifests and supporting documentation before container loading and shipment.
• Liaise with shipping lines, carriers, agents and service providers regarding bookings, vessel schedules, container availability, documentation requirements and shipment status.
• Resolve routine customer concerns, shipment delays and documentation discrepancies within delegated authority.
• Provide customer support from initial inquiry and quotation through cargo pick-up, shipment tracking and delivery updates.
• Prepare and follow up quotations, promote cargo services and maintain relationships with prospective and existing customers.
• Maintain organized electronic and physical records, including shipment files, customer documents, manifests, invoices, receipts and correspondence.
• Update accounting records, operating expenses, payment information and supporting documents under the supervision of the General Manager.
• Prepare expense summaries and operational reports for management review.
• Manage social-media platforms, promotional content, service announcements and marketing campaigns.

Administrative Assistant / Document Controller - ARLO Aluminum Company Inc. - Pasig City, Philippines

(2014-03 - 2024-07)

• Managed the complete lifecycle of controlled company and project documents, including receipt, review, registration, distribution, revision, retrieval, archiving and secure retention in accordance with document control procedures.
• Maintained master document registers, incoming and outgoing correspondence logs, transmittals, revision histories and distribution records to ensure full traceability and audit readiness.
• Verified document numbers, titles, revisions, approvals, signatures and attachments before issuance, and ensured only the latest approved versions were available to authorized personnel.
• Created and maintained structured electronic and physical filing systems, folder hierarchies, naming conventions and indexing methods for fast and accurate retrieval.
• Used ACONEX, Procore and document management systems to upload, track, distribute and retrieve project documentation and records.
• Coordinated with the Office of the Vice President, senior managers, project leaders and site teams to resolve documentation requirements and support timely project deliverables.
• Prepared and distributed project correspondence, reports, forms, material requests and administrative records while monitoring deadlines and required follow-up actions.
• Controlled access to confidential records, maintained secure backups and ensured compliance with company standards, project specifications and document retention requirements.
• Provided general administrative support, including email correspondence, telephone handling, data entry, meeting or project records and other office tasks assigned by management.

Cashier - SM Makati - Makati City, Philippines

(2012-10 - 2013-01)

Processed POS and payment transactions accurately, explained promotions, issued receipts and refunds, balanced cash drawers, reported discrepancies and supported daily customer service and sales targets.

Sales Associate - Bear Huggs - Pasig City, Philippines

(2011-12 - 2012-07)

Assisted customers with product enquiries, promoted merchandise, processed purchases, handled cash, replenished stock and supported inventory counts and stock-control activities.

Administrative / Data Entry Trainee - Gingersnaps - Pasig City, Philippines

(2011-02 - 2011-04)

Organized documents, monitored correspondence, verified source data, maintained databases, distributed records, prepared file backups and completed administrative and clerical assignments.

Computer Science in Programming NC IV - Computer Science - InfoTech Institute of Arts and Sciences (2011-03)