Bouchra Hamaz

Motivated and service-oriented hospitality professional with hands-on experience in luxury environments. Skilled in customer care, front-desk operations, and cross-cultural communication. Currently pursuing a Bachelor's degree in International Management while gaining real-world experience as a receptionist. Passionate about delivering exceptional guest experiences and representing you company with professionalism, empathy, and confidence

Administrative Assistant cum secretary - Tres Hermanos Luxury Watch Boutique - Dubai, UAE

(2025-07)

• Welcome and assist clients in a high-end luxury retail environment, ensuring a refined and personalized customer experience.
• Manage appointments, client inquiries, and correspondence with professionalism and discretion.
• Support daily operations including invoicing, documentation, and display organization.
• Maintain a polished appearance and uphold the company's premium image, reflecting attention to detail and service excellence.

Hostess - IHG Hotels & Resorts - Dubai, UAE

(2024-11 - 2025-05)

• Greeted and assisted over 100 guests daily, ensuring exceptional service and a welcoming atmosphere.
• Managed reservations and seating arrangements, coordinating closely with the restaurant team.
• Addressed guest inquiries and concerns with empathy, professionalism, and efficiency.
• Delivered consistent five-star service while balancing academic commitments.

BACCALAUREATE DIPLOMA - Technical Math-Process Engineering - Dellys, Algeria (2022-07-15)

Bachelor of International Management - International Management - Dubai, UAE (2024-09)