Djellid Mlamine

Customer Service Specialist with 8+ years of experience in front office operations, guest relations, reservations, call center support, and technical troubleshooting across hospitality, retail, and multilingual international environments. Proficient with CRM, ticketing/help desk, and hotel property management systems (PMS); skilled in check-in/check-out procedures, complaint resolution, de-escalation, and cross-departmental coordination. Trilingual (Arabic, English, French) with additional operations and HR leadership experience from military service.

Doha-based, immediately available, transferable QID.

Business Owner / Sales, Service & Technical Support Specialist at Freelance (2017-01 – Present)

• Delivered end-to-end customer care and account management to local and international clients, sustaining strong repeat-business rates.
• Resolved multi-tiered customer complaints and technical issues through structured troubleshooting, reducing escalations.
• Maintained CRM client records and support documentation to strict data privacy and confidentiality standards.

Private English Teacher (2025-01 – 2026-12)

• Designed lesson plans and curriculum building speaking, listening, reading, and writing skills for diverse learners.
• Tracked student progress and adapted teaching methods to improve learning outcomes.

Hotel Service Associate (Front Office & Guest Services) (2020-01 – 2022-12)

• Delivered high-satisfaction guest services and hospitality in a four-star front office environment, driving repeat patronage.
• Managed check-in/check-out, reservations, and guest account records with accuracy and discretion using hotel front office systems.
• Coordinated with housekeeping and management departments to resolve guest requests promptly.

Lead Sergeant, Battalion Operations (2023-01 – 2024-01)

• Led battalion personnel, overseeing scheduling, welfare coordination, and performance discipline (HR management).
• Coordinated operations and enforced safety/protocol compliance, streamlining communication across multi-departmental teams.

University-level studies in Civilizations and Linguistics – Badji Mokhtar University

High School Diploma in Foreign Languages