Nihal Gabora

HR Specialist with 8+ years of progressive experience in recruitment, payroll, performance management, employee relations, and HR systems. Proven track record of streamlining HR processes, enhancing employee engagement, and ensuring compliance with labor laws. Skilled in managing cross-functional teams, coordinating international operations, and implementing HR initiatives that improve efficiency and accountability.

Administrator / Medical Secretary at Hamad Medical City / International Medical Affairs Office (2023-12 – Present)

Coordinates all necessary arrangements and intake activities for Qatari patients seeking treatment abroad with International Medical Affairs Office (IMAO) under governmental expenses. Acts as a liaison between referral sources, patients, hospitals, and physicians.

• Coordinates all necessary arrangements and intake activities for Qatari patients seeking treatment abroad with International Medical Affairs Office (IMAO) under governmental expenses
• Acts as a liaison between referral sources, patients, hospitals, and physicians who contact IMAO for assistance with treatment abroad
• Communicates with clinical departments across HMC, Medical office and hospitals abroad during the processing of the Treatment Abroad Requests (TAR) while adhering to HMC policies and procedure guidelines
• Liaises with departments/subcommittees and MDTs across HMC to facilitate speedy processing of TARs, communicates with physicians for opinions and recommendation on the request representing multi-specialty cases
• Scheduling appointments at clinics across HMC based on recommendations from treating physicians or subcommittees for re-evaluation and communicates the same through Customer Service
• Manages orders for medical reports, radiology CDs and histopathology slides of patients to be reviewed by facilities abroad for second opinion/appointments
• Managing post committee activities including but not limited to reporting Medical Board decisions to corresponding Medical Offices, Ministry of Public Health (MoPH), and processing queries
• Requests appointments from facilities abroad (UK, USA, Germany, etc.) and uploads these details and the travel fitness recommendations from physicians or medical teams in the MRTA portal (MoPH website)
• Assists in patient's transfer with medical escorts to facilities abroad by communicating with Medial teams for travel fitness assessment and MoPH for escort approval
• Manages the treatment extension requests or / and additional requests (medical equipment, additional coverage, extra escort) of the patients while they are abroad through MRTA portal (MoPH website)
• Keeps track of patient's arrival abroad and return status through the MRTA portal (MoPH website)

HR Supervisor at Arab Sudanese Bank (2020-03 – 2021-10)

Supervised HR operations including recruitment, payroll, performance management, and employee relations. Streamlined recruitment processes and ensured compliance with labor laws.

• Streamlined recruitment processes by coordinating job requisitions, shortlisting candidates, and conducting interviews, contributing to improved hiring efficiency
• Supported onboarding by preparing accurate employment contracts and complete starter packs, ensuring a smooth start for new employees
• Managed payroll with strong attention to accuracy and timeliness, ensuring error-free monthly salary processing
• Maintained high-quality HR data by updating employee records in Odoo and ensuring fully compliant staff profiles
• Coordinated the full performance evaluation cycle and helped managers develop clear, measurable KPIs to strengthen role clarity and accountability
• Ensured transparency and consistency in performance management by monitoring adherence to evaluation standards and improving evaluation tools
• Contributed to workforce planning through KPI monitoring and participation in succession planning initiatives
• Assisted in organizational structure improvements to support operational efficiency
• Conducted market and salary surveys to support competitive compensation decisions and contributed to developing an updated salary structure
• Identified training needs, coordinated with training providers, and arranged internal and external training sessions
• Ensured proper execution of employee financial policies, including loans and salary advances
• Supported a fair and compliant work environment by managing disciplinary and grievance procedures and preparing required documentation
• Reviewed cases and recommended appropriate disciplinary actions, including terminations when necessary
• Prepared official company correspondence such as employment confirmations, HR letters, and end-of-service letters with accuracy and professionalism

Senior HR Officer at Sabal Holding Co. (2018-01 – 2020-03)

Managed comprehensive HR operations including recruitment, payroll, performance management, and employee relations. Oversaw HR matters for separate divisions and managed HR outsourcing processes.

• Conducted candidate interviews as part of a streamlined recruitment process, contributing to timely and effective hiring decisions
• Prepared employment contracts and new starter packs promptly, ensuring smooth and professional onboarding for new employees
• Managed payroll for local staff with high accuracy and compliance
• Prepared salary files for expatriate employees, ensuring timely and correct payroll processing
• Oversaw all HR and payroll matters for a separate division, ensuring consistency, accuracy, and full policy adherence
• Managed HR outsourcing processes, maintaining strong vendor coordination and service quality
• Supervised HR Assistants and HR trainees by monitoring performance, providing guidance, and ensuring timely task completion
• Monitored departmental leave balances, prepared reports, and coordinated staff leave plans to ensure adequate operational coverage
• Supported the execution of loan and salary-advance policies by processing requests in line with organizational procedures
• Handled disciplinary and grievances cases by advising managers, issuing official letters, and ensuring fair and compliant outcomes
• Reviewed employee cases and recommended appropriate disciplinary actions, including termination when required
• Calculated end-of-service benefits and prepared all related documentation with accuracy and compliance
• Managed the Internship Program, including coordination, tracking, and reporting
• Prepared and presented HR reports as required, supporting data-driven decision-making

HR Officer at Sabal Holding Co. (2016-11 – 2017-12)

Managed recruitment, payroll, and employee relations activities. Processed job requisitions, conducted interviews, and managed HR data systems.

• Received and processed job requisitions from various departments, ensuring timely initiation of recruitment activities
• Shortlisted CVs from online applications and hard copies, identifying qualified candidates efficiently
• Conducted phone interviews to screen candidates, ensuring alignment with role requirements
• Managed interview logistics, including scheduling, candidate communication, and maintaining an updated interview database to streamline recruitment tracking
• Initiated hiring procedures for successful candidates by creating complete company files with required documentation
• Prepared training contracts for new hires and coordinated onboarding processes
• Reviewed and prepared payment vouchers accurately and on time
• Monitored departmental leave balances, followed up with managers, and coordinated staff leave plans and schedules for operational efficiency
• Supported the execution of loan and advanced salary policies by processing employee requests in line with organizational procedures
• Advised on disciplinary and grievance matters, issuing letters and ensuring fair, compliant outcomes
• Reviewed cases and recommended disciplinary actions, including termination when warranted
• Processed staff medical claims and reimbursements, ensuring timely and accurate payments
• Prepared and issued company letters, including end-of-service documentation, with accuracy and professionalism
• Planned and organized company and employee engagement events, such as birthday celebrations and team-building activities, enhancing workplace culture
• Managed employee files, ensuring data accuracy, completeness, and compliance with HR policies
• Prepared and presented various HR reports as required, supporting data-driven decision-making

HR Assistant – Employee Relations Section at SAYGA Investment Co., DAL GROUP (2014-12 – 2016-05)

Managed employee relations, medical claims, attendance systems, and payroll processing. Handled disciplinary procedures and prepared HR documentation.

• Processed staff medical claims and reimbursements accurately and in a timely manner
• Notified staff of their medical limit entitlements and prepared comprehensive monthly medical expense reports
• Supported the execution of loan and advanced salary policies, ensuring compliance with organizational procedures
• Ensured proper execution of the attendance system according to company policies and maintained accurate records
• Administered the time & attendance system, conducting daily, weekly, and monthly attendance analysis to support operational efficiency
• Managed attendance machines, including installation of new devices and monitoring the performance of existing systems
• Monitored departmental leave status, coordinated staff leave plans, and prepared reports to maintain adequate workforce coverage
• Updated HR systems (HR Net and Cascade) with leave dates, return dates, and employee exit information to ensure accurate records
• Managed employee files, maintaining compliance and data integrity across all records
• Addressed redundancies, gross misconduct, maternity leave, and work injury cases in line with company policies
• Followed up with Al Baraha hospital regarding staff medical payments and agreements
• Handled disciplinary and grievance procedures, issuing official letters and ensuring fair outcomes
• Reviewed employee cases and recommended appropriate disciplinary actions, including termination when necessary
• Conducted employee exit interviews and analyzed data to support retention strategies
• Calculated end-of-service benefits and prepared all related documentation accurately
• Prepared and presented HR and administrative reports as required to support data-driven decision-making

HR Department – Temporary Contract at DAL Dairy Factory, DAL GROUP (2014-07 – 2014-11)

Supported HR operations on a temporary basis including candidate evaluation and employee disciplinary procedures.

• Reviewed applications and job orders, shortlisting candidates and advising managers on hiring
• Assisted in disciplinary and grievance procedures, ensuring proper documentation and compliance
• Processed staff medical claims and reimbursements, ensuring timely and accurate payments
• Prepared and issued company letters, including end-of-service documentation, with accuracy and professionalism
• Planned and organized company and employee engagement events, such as birthday celebrations and team-building activities, enhancing workplace culture
• Managed employee files, ensuring data accuracy, completeness, and compliance with HR policies
• Prepared and presented various HR reports as required, supporting data-driven decision-making

Master of Business Administration in HR Specialization – Ahfad University for Women (2017-01 – 2019-01)

B.Sc. in Business Administration in Business Administration – Ahfad University for Women (2008-01 – 2014-01)