Noufal Ali
IT Support Engineer , IT engineer,
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نبذة
Healthcare IT Engineer with 5+ years of experience supporting hospital IT infrastructure, clinical systems, and end-users in healthcare environments. Hands-on expertise in EMR/HIS, PACS, networking, firewalls, virtualization, and healthcare data security. Proven ability to ensure high system availability, compliance, and smooth clinical operations in fast-paced hospital settings. Experienced in Qatar healthcare operations and enterprise IT support.
الخبرة
Associate Information Technology at Naseem Healthcare (2024-10 – Present)
Provide IT support for hospital clinical and administrative systems
- Provide IT support for hospital clinical and administrative systems
- Manage and support EMR/HIS systems (Elixir, AOSTA)
- Support PACS systems for radiology and imaging departments
- Monitor and maintain Sophos Firewall for network security
- Troubleshoot network connectivity, LAN/WLAN, and end-user issues
- Install, configure, and maintain CCTV and IP camera systems
- Perform OS installation, upgrades, and patching
- Administer Google Workspace (G Suite) users and permissions
- Install and manage network printers and shared resources
- Support IP PBX (BitVoice) communication systems
- Ensure system uptime, data security, and healthcare IT compliance
System Administrator at Azeezia Medical College (2024-10 – Present)
Administer hospital IT infrastructure and healthcare systems
- Administer hospital IT infrastructure and healthcare systems
- Manage EMR/HIS (Elixir, AOSTA) and PACS (Medsynapse)
- Configure and manage VLANs on HP managed and PoE switches
- Deploy and maintain Access Points (Aruba, TP-Link)
- Manage VMware / vSphere environments and NAS backups
- Configure and support VPN access for secure remote connectivity
- Perform firewall monitoring and security maintenance
- Handle OS upgrades, printer support, and user account administration
- Maintain surveillance systems and healthcare IT assets
Junior Network Engineer at Crescent Hospital (2023-03 – 2024-12)
Supported hospital LAN/WLAN infrastructure
- Supported hospital LAN/WLAN infrastructure
- Configured routers and monitored network performance
- Managed Active Directory Services (ADS) and DHCP
- Configured MS Outlook and PST files
- Installed and supported hospital desktops and laptops
- Used ITSM ticketing tools for incident management
- Provided IT support via email and voice channels
- Assisted with firewall and basic network security tasks
- Generated daily and monthly IT support reports
Desktop Support Engineer at Sysnet Global Technology (2022-05 – 2023-05)
Installed and supported Windows OS and network infrastructure
- Installed and supported Windows OS
- Configured IP addressing and resolved network issues
- Installed applications and managed file/print sharing
- Supported routers and basic server operations
- Delivered on-site and remote IT support
Desktop Support Technician at Athidhi Enterprises (2021-01 – 2022-02)
Installed and supported operating systems and hardware
- Installed and supported operating systems
- Installed and maintained printers and CCTV systems
- Performed hardware and software installations
- Assisted with network implementation
التعليم
Diploma in Computer Engineering
Diploma in Hardware and Networking
