Rafeya Ishrat

Results-driven Healthcare Administrator with over 2.5 years of experience in hospital coordination, front office operations, and patient engagement. Demonstrates expertise in multi-specialty care coordination, administrative management, and quality assurance. Adept at collaborating with cross-functional medical teams to streamline hospital operations and deliver high patient satisfaction. Skilled in EMR/EHR systems, Microsoft Office tools, and data platforms like Power BI

Senior Executive – Hospital Coordination - Ginger Healthcare Private Ltd. - New Delhi

(2025-02 - 2025-06)

• Coordinated seamless patient journeys across leading partner hospitals and diagnostic centers.
• Acted as a single point of contact for international and domestic patients, ensuring smooth onboarding, admission, treatment, and discharge.
• Managed hospital bookings, treatment quotations, second opinions, and appointment scheduling across specialties.
• Collaborated with doctors, consultants, and internal case managers to expedite high-quality patient care.
• Ensured accurate documentation and sharing of medical records, prescriptions, and test results.
• Provided real-time updates to patient families and helped with queries related to billing, treatment options, and logistics.
• Maintained dashboards and reports to track patient flow, service satisfaction, and case resolution timelines.

Executive – Hospital Coordination - Eye7 Chaudhary Eye Centre - New Delhi

(2022-09 - 2025-02)

• Served as the primary liaison for patient interactions and service coordination.
• Scheduled and followed up on appointments, procedures, and diagnostics.
• Maintained patient records and supported pre-authorization and insurance processes.
• Ensured high levels of satisfaction by resolving patient feedback and optimizing care delivery.
• Coordinated with internal medical staff to streamline patient flow and optimize resource allocation.
• Tracked and replenished front desk and medical supplies; maintained compliance with healthcare regulations.

Hospital Operations & Management Administrator - Al-Shifa Healthcare Services Pvt. Ltd. - New Delhi

(2020-08 - 2022-09)

• Directed daily operations and administration as per healthcare standards and internal SOPs.
• Implemented quality assurance frameworks and department-level coordination strategies.
• Responded to patient and staff queries to maintain smooth clinical operations.
• Created and maintained reports using MS Word and Excel for internal reviews.
• Contributed to improvements in patient service quality and interdepartmental collaboration.

MBA - Hospital Administration - Aligarh Muslim University (2020 - 2022)

Bachelor of Commerce - Muzaffarpur University (2013 - 2016)

Intermediate (12th Grade) - MNM Women's College (2011 - 2013)

High School (10th Grade) - St. Teresa Girls High School (2010 - 2011)