Zeeshan Mehmood

Oriented banking professional with experience in teller operations and branch support. Skilled in cash handling, transaction processing, and delivering efficient customer service while maintaining accuracy and compliance. Gained strong knowledge of banking procedures, KYC requirements, and financial systems, with a proven ability to meet daily targets and ensure smooth operations.

Teller - Gulf Exchange - Doha, Qatar

(2023-11)

• Managed daily cash transactions including deposits, withdrawals, and transfers with high accuracy
• Handled customer inquiries and provided efficient front-line teller services
• Maintained cash balances and ensured proper reconciliation at the end of each shift
• Followed compliance procedures, KYC requirements, and Qatar Central Bank (QCB) policies
• Processed foreign exchange (forex) transactions including currency buying and selling
• Assisted customers with international remittances and cross-border payments
• Monitored exchange rates and ensured accurate transaction processing
• Maintained proper records of international transactions in line with regulatory standards
• Managed and monitored daily cash flow and cash handling operations
• Handled cash transactions and maintained accurate records of all financial activities

QNB ATM Command Center Officer - Al Sraiya Security Services - Doha, Qatar

(2019-07 - 2022-12)

• Monitored and managed QNB ATM operations through the command center across Qatar
• Coordinated QNB ATM maintenance, troubleshooting, and issue resolution to ensure maximum uptime
• Handled cash replenishment processes and ensured accurate balancing of QNB ATM cash levels
• Prepared and loaded QNB ATM cassettes with cash for replenishment across QNB ATM networks
• Verified, counted, and balanced large cash volumes in line with bank procedures
• Responded promptly to system alerts, faults, and service interruptions
• Maintained compliance with security procedures and operational standards
• Worked closely with technical and field teams to support efficient QNB ATM network performance
• Handled inward and outward clearing activities as a operation officer in QNB head office clearing department
• Reviewed financial documents and resolved discrepancies in clearing operations
• Supported daily clearing operations to improve efficiency and reduce processing errors

Customer Service Officer - Apna Microfinance Bank Limited - Sheikhupura, Pakistan

(2017-08 - 2019-07)

• Handled high-volume cash transactions with accuracy, ensuring proper balancing and reconciliation
• Maintained accurate records of all financial transactions in compliance with banking procedures
• Processed inward and outward clearing activities efficiently within deadlines
• Managed account opening process including biometric verification and documentation
• Performed dormant account activation and account maintenance (customer details, signatures, mandates, standing instructions)
• Conducted call-back confirmations to ensure transaction security
• Issued and managed cheque books, including tracking, reminders, and customer delivery
• Processed ATM card issuance, maintenance, and customer follow-ups
• Sent CNIC expiry reminders and ensured compliance updates
• Prepared zero balance letters and reviewed statement of account requests
• Handled TDR issuance, pre-mature closure, and proper file maintenance
• Processed pay orders and maintained registered records
• Provided backup support as a Universal Teller during operations
• Managed courier dispatch (Leopard Courier) and maintained delivery records
• Updated branch notice board items and maintained internal communication support

Relationship Officer - Faysal Bank Limited - Sheikhupura, Pakistan

(2016-05 - 2017-02)

• Biometric verification for account opening
• Account opening process and documentation
• Management of branch notice board updates
• Handling courier dispatch and registered records (Leopard Courier)
• Pay order (P.O) issuance and proper file registration
• Conducting call-back confirmations for transaction security

Bachelor - Computer Science - Punjab university Lahore (2013-08 - 2015-08)

Certificate - Web Designing - Avalon Computer Science Academy (2015-09 - 2015-11)

Certificate - Vaccinator - Punjab Medical Faculty (District Health Development Center) (2015-10 - 2016-10)