Adriana Ionescu

Read, sort and moderate images and content to be published on the client's website according to internal procedures; Check and update database/customer file/content, detect and alert supervisor of fraud situations; Collect and analyze relevant data about customers' online reputation;

Digital Content Moderator at Webhelp (2022-06 – Present)

• Read, sort and moderate images and content to be published on the client's website according to internal procedures;
• Check and update database/customer file/content, detect and alert supervisor of fraud situations;
• Collect and analyze relevant data about customers' online reputation;
• Create reputation analysis (newsletters or reports) in accordance with customer needs, perform audit analysis on official pages or social networks of customers.

Customer Relations Representative at CertSign (2021-06 – 2021-11)

• Taking in-app video ID requests;
• Verification of the person making the request if he is the future holder of the certificate and ensuring that he has the original ID;
• Obtaining the client's consent to the GDPR and recording the video session;
• Customer guidance for successful video identification;
• Verification, validation and correction of data taken from the identity document in the video identification application.

KYC ANALYST at Société General (2019-08 – 2020-11)

• Checking the information of the documents of the bank's customers in order to approve them;
• Checking the client for high risk or other negative restrictions or activities;
• Researching new customers and analyzing accounts to ensure compliance and make suggestions for improving these processes;
• Generating reports.

Customer Care Specialist at Realmedia Network S.A. (2019-03 – 2019-08)

• Solving customer problems;
• Handling complaints;
• Answer customer questions;
• Ensuring a positive customer experience.

Callcenter Operator at Market insight (2018-10 – 2019-01)

Facultatea de Litere – Universitatea din Bucuresti (2015-10 – 2018-09)