Liviu-Emanuel Ganea (Olverius)

Specialist with experience in Content Moderation, Quality Control, Customer Support, and Technical Support. Experienced in reviewing online content, handling customer requests, working with CRM and ticketing systems, and troubleshooting hardware, software, and connectivity issues. Organized, analytical, and detail-oriented, with a calm and responsible approach to work.

Learn new applications and processes quickly and adapt easily to different procedures and working environments. Interested in opportunities in Operations, Back Office, Content & Quality, Technical Support, PC Operator roles, and entry-level Manual QA / Game Testing, in remote, hybrid, or on-site environments.

SysAdmin at Orpak Romania (2024-10 – 2026-03)

• Install and maintain computer systems and software.
• Manage user accounts and system access.
• Monitor networks and system performance.
• Troubleshoot hardware, software, and network issues.
• Perform updates, backups, and security maintenance.

Content Moderator at Genpact Romania SRL (2022-11 – 2024-06)

• Reviewed and moderated online content according to company standards and procedures.
• Checked content and identified situations requiring further attention.
• Maintained a high level of attention to detail and consistency throughout the moderation process.
• Applied internal procedures to maintain content quality.
• Developed practical experience in Content Moderation and Quality Control.

Customer Service Agent at IKEA Romania (2021-11 – 2022-04)

• Provided customer support through the contact center.
• Handled customer requests and identified appropriate solutions.
• Used Avaya and Amadeus ticketing systems.
• Accurately recorded and managed customer information and requests.
• Maintained clear and professional communication with customers.

IT Operator / Programmer at German Protect Sistems (2021-01 – 2021-07)

• Provided technical support for hardware and software issues.
• Diagnosed and resolved common technical problems.
• Provided support for connectivity and network-related issues.
• Worked with VPN, Active Directory, and Microsoft Office 365.
• Assisted users with IT systems and applications.

Account Administrator at Vodafone Romania (2017-09 – 2020-05)

• Managed customer accounts and requests.
• Used CRM systems to manage customer information.
• Provided support and identified appropriate solutions for customers.
• Supported sales and account administration activities.
• Maintained effective and professional communication with customers.

Telesales Agent at Expert Connection (2017-01 – 2017-08)

• Managed telesales activities.
• Maintained customer account information and records.
• Communicated directly with customers and presented available services.

Bachelor's degree in History – Dimitrie Cantemir University (2015 – 2018)

High School / Vocational school in Mathematics and Computer Science – Timotei Cipariu High School (2004 – 2008)