Carp Alexandra

Financial Operations Specialist with 4+ years of experience in insurance and e-commerce environments, specializing in payment processing, pricing analysis, and data-driven decision-making. Proven ability to improve accuracy, reduce discrepancies, and optimize financial processes in high-volume operations. Experienced in cross-team collaboration and handling large datasets with a focus on efficiency and performance.

Freelance / Personal Projects at Self-employed (2025-03 – Present)

• Designed custom event invitations (weddings, baptisms, private events) using Canva
• Developed handmade product concepts (soy wax decorative items), testing materials and designs
• Managed client communication and small orders from start to finish

Coordinator – Finance Team at Hellas Direct Insurance (2024-11 – 2025-02)

• Coordinated finance team activities to ensure timely and accurate claim payments
• Reduced invoice discrepancies by improving verification and cross-team processes
• Acted as a liaison between departments, improving communication and workflow efficiency
• Supported team performance through training, feedback, and process improvements

Payment Specialist at Hellas Direct Insurance (2024-05 – 2024-11)

• Processed 150-200 invoices daily of claim payments with strong focus on accuracy and deadlines
• Identified and resolved invoice discrepancies, reducing processing errors
• Maintained and organized financial records using internal systems and Excel
• Contributed to process improvements to increase operational efficiency

Operations & Sales Support at Small Family Business (2022-05 – 2024-01)

• Supported daily operations through invoicing and stock management
• Ensured product availability through supplier coordination and timely ordering
• Contributed to smooth workflow in a fast-paced small business environment

Online Sales Representative at Mobexpert (2021-05 – 2022-04)

• Managed product listings across platforms (eMAG, Amazon, Wayfair), ensuring data accuracy
• Optimized product descriptions to improve visibility and customer engagement
• Updated pricing to maintain competitive positioning in the market
• Maintained product data and supported e-commerce operations

Price Analyst at Dante International – eMAG (2020-10 – 2021-04)

• Analyzed competitor pricing and market trends to support pricing strategies
• Contributed to revenue optimization through data-driven recommendations
• Identified consumer behavior patterns to improve pricing decisions

Technical Support Representative at Mood Media (2019-09 – 2020-06)

• Monitored systems and resolved technical issues to ensure service continuity
• Improved system reliability through structured troubleshooting procedures
• Maintained operational efficiency by resolving incidents promptly

Bachelor's Degree in Economics and International Affairs – Academy of Economic Studies, Bucharest (2016 – 2022)