Daniel Mastan

Be the experienced, disciplined, and highly-motivated Business Analyst who has worked on a wide range of projects for both internal and international customers. An accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen. Seasoned, disciplined Business Analyst with a strong track record delivering complex projects for internal stakeholders and international clients.

A clear, persuasive communicator with sharp investigative, problem-solving and decision-making skills, pragmatic thinking and solid business acumen, highly motivated to contribute and grow within your team.

WMS Senior Support Engineer at ORACLE (2021-01 – 2026-08)

• Provide technical assistance and support on a variety of issues,like software bugs, hardware problems, network connectivity issues, etc.
• Providing technical support to clients by identifying and resolving software issues.
• Analyzing data from logs and other sources to identify and resolve problems with the cloud application software.
• Maintaining documentation of all actions taken during the troubleshooting process.
• Determining the cause of problems and suggesting solutions for problems related to the WMS cloud application software

IT solutions consultant - Microsoft Dynamics 365 for Finance and Operations at S.C. NET BRINEL S.A. (2019-10 – 2020-03)

• Manage and resolve cases logged by customers into company ticketing system, and contribute to proactive support activities.
• Customer demands analysis and qualification into customization,bug, enhancement request, category and documentation;
• Testing and deployment of custom solutions;
• Provide training to both key users and end us ers;
• Analysis and design for business intelligence scripts;

IT solutions consultant at CRESCENDO INTERNATIONAL (2007-02 – 2019-09)

• Manage and resolve cases logged by customers into company CRM, and contribute to proactive support activities. Customer demands analysis and qualification into customization, bug, enhancement request, category and documentation;
• Work within implementation team on core QAD Applications production, planning distribution, warehousing and costing functionalities; contribute to the analysis of customer
• Requirements in supporting the design;
• High and low level business requirements specifications;
• Testing and deployment of the solution;
• Provide training to both key users and end users; assist key users in defining processes and procedures working within corporate guidelines;
• Support for existing companies using QAD Applications production, planning, warehousing, costing and distribution modules;
• Testing new custom functionalities;
• Project management;
• Analysis and design for business intelligence scripts;
• Implementation process from start up to go live;
• Sign of functional and user acceptance testing;
• Workshops and product demonstration;

Chief of telephone cables department at ICME ECAB S.A. (2002-03 – 2006-11)

• Manage all productive non productive ctivities in order to achieve the goals of the planned production in terms of length and weight;
• Monitoring scraps levels;
• Managing raw materials consumptions;
• Managing stocks levels.

deputy chief of telephone cables department at ICME ECAB S.A. (1999-11 – 2002-03)

• Tools design for cables manufacturing;
• Cables equipment improvements for new technologies;
• Cables equipment commissioning;
• Automatic process equipment administration and maintenance.

process engineer at ICME ECAB S.A. (1997-02 – 1999-11)

• Tools design for cables manufacturing;
• Responsible for quality of products;
• Implementing new technologies for cables manufacturing;
• Operators training.

Degree in mechanical engineering; Specialty: Hydraulic and Pneumatic drives – POLYTECHNIC UNIVERSITY OF BUCHAREST - EVENING COURSES (1995 – 1995)

Mechanical studies – MIHAI VITEAZUL HIGH SCHOOL (1987 – 1987)