Ioan Klein

Leading and coordinating team activities regarding workflow and project objectives. I am in charge of two teams, one dealing with the allocation and administration of respiratory devices, and the other with the retrieval of the devices at the end of the therapy. Developing and implementing effective strategies to meet project requirements and organizational goals. Ensuring adherence to deadlines and the quality of services delivered by my team.

Functional Lead - Linde Global Services - Timisoara

(2022-10)

• Leading and coordinating team activities regarding workflow and project objectives. I am in charge of two teams, one dealing with the allocation and administration of respiratory devices, and the other with the retrieval of the devices at the end of the therapy.
• Developing and implementing effective strategies to meet project requirements and organizational goals.
• Ensuring adherence to deadlines and the quality of services delivered by my team.
• Identifying and resolving issues or obstacles that arise within the project.
• Providing clear instructions and objectives to the team, ensuring that each member understands their role and responsibilities.
• Evaluating team performance and providing constructive feedback for individual and team performance improvement.
• Participating in the recruitment and selection process to bring talented and suitable members into the team.
• Providing reports and updates to management on project progress and goal achievement.
• Developing and maintaining strong relationships with clients and other departments to ensure customer satisfaction and project success.
• Daily calls to patients to schedule the date and time frame for the recovery of respiratory devices.
• Bi-weekly online meetings on Teams with German clients to discuss tasks and prioritize the process based on needs.
• Managing the scheduling and allocation of resources for homecare visits and services.
• Communicating with patients, their families, and legal representatives to ensure continuity of care.
• Writing user manuals and other training documents
• Training staff members to use new processes and applications

Front/back Office Analyst with german - Linde Global Services - Timisoara

(2017-12 - 2022-09)

• Collaborated with departments on operational support tasks to model importance of group goals.
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Germany, protecting company reputation and loyal client base
• Evaluated quality problems and performed changes to identify and resolve issues
• Worked with the german customers to understand requirements and provide exceptional service.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction
• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.

Front/back Office Analyst with german - Convergys Romania SRL - Timisoara

(2017-09 - 2017-12)

• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Completed 120 new orders per day with consistently high customer satisfaction scores.
• Remained polite when speaking with difficult guests on phone. Helped customers every day by approaching conversations with positive attitude
• Multitasked to handle diverse customer needs in high-volume settings, prioritizing tasks to keep up with challenging deadlines
• Entered customer interactiondetails in SAP to track requests, document problems and record solutions offered
• Delivered excellent customer service, resulting in consistent customer satisfaction rating.

Manager - Lada Verde Giera

(2010-04 - 2017-09)

• Inspected final products to assess compliance with quality standards and established tolerances
• Implemented updated operating procedures to increase productivity and longevity
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Maintained records related to sales, returns and inventory availability.
• Strategically targeted customers for sales and closely monitored effectiveness of campaigns
• Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
• Developed social media campaigns to maximize sales

Authorized installer of solar photovoltaic systems - UMT Timisoara