Functional Lead - Linde Global Services - Timisoara
(2022-10)
- Leading and coordinating team activities regarding workflow and project objectives. I am in charge of two teams, one dealing with the allocation and administration of respiratory devices, and the other with the retrieval of the devices at the end of the therapy.
- Developing and implementing effective strategies to meet project requirements and organizational goals.
- Ensuring adherence to deadlines and the quality of services delivered by my team.
- Identifying and resolving issues or obstacles that arise within the project.
- Providing clear instructions and objectives to the team, ensuring that each member understands their role and responsibilities.
- Evaluating team performance and providing constructive feedback for individual and team performance improvement.
- Participating in the recruitment and selection process to bring talented and suitable members into the team.
- Providing reports and updates to management on project progress and goal achievement.
- Developing and maintaining strong relationships with clients and other departments to ensure customer satisfaction and project success.
- Daily calls to patients to schedule the date and time frame for the recovery of respiratory devices.
- Bi-weekly online meetings on Teams with German clients to discuss tasks and prioritize the process based on needs.
- Managing the scheduling and allocation of resources for homecare visits and services.
- Communicating with patients, their families, and legal representatives to ensure continuity of care.
- Writing user manuals and other training documents
- Training staff members to use new processes and applications
Front/back Office Analyst with german - Linde Global Services - Timisoara
(2017-12 - 2022-09)
- Collaborated with departments on operational support tasks to model importance of group goals.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Germany, protecting company reputation and loyal client base
- Evaluated quality problems and performed changes to identify and resolve issues
- Worked with the german customers to understand requirements and provide exceptional service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Front/back Office Analyst with german - Convergys Romania SRL - Timisoara
(2017-09 - 2017-12)
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Completed 120 new orders per day with consistently high customer satisfaction scores.
- Remained polite when speaking with difficult guests on phone. Helped customers every day by approaching conversations with positive attitude
- Multitasked to handle diverse customer needs in high-volume settings, prioritizing tasks to keep up with challenging deadlines
- Entered customer interactiondetails in SAP to track requests, document problems and record solutions offered
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
Manager - Lada Verde Giera
(2010-04 - 2017-09)
- Inspected final products to assess compliance with quality standards and established tolerances
- Implemented updated operating procedures to increase productivity and longevity
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
- Strategically targeted customers for sales and closely monitored effectiveness of campaigns
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
- Developed social media campaigns to maximize sales
