TOUR LEADER - Emirates Tour Operator - United Arab Emirates
(2022-09 - 2026-04)
- Led and coordinated international tourist groups across multiple destinations throughout the United Arab Emirates, ensuring smooth execution of travel programs and itineraries.
- Ensured the successful delivery of tour schedules while maintaining exceptional customer satisfaction and adherence to company service standards.
- Provided ongoing assistance, destination guidance, and travel support to guests throughout their stay, addressing individual needs and requests.
- Managed guest concerns, travel disruptions, and service-related issues promptly and professionally to maintain a positive travel experience.
- Promoted cultural awareness by delivering informative destination presentations and sharing insights into local traditions, history, and attractions.
ASSISTANT FRONT OFFICE MANAGER - HILTON GARDEN INN AIRPORT - Bucharest, Romania
(2019-06 - 2020-07)
- Oversaw front desk activities and ensured efficient daily hotel operations while maintaining Hilton's high standards of guest service.
- Managed reservations, guest arrivals, departures, room allocations, and billing procedures to ensure seamless front office operations.
- Maintained exceptional standards of guest service in accordance with Hilton brand requirements and hospitality best practices.
- Handled guest complaints, special requests, and service issues, ensuring timely resolution and a positive guest experience.
- Coordinated closely with housekeeping and operational departments to optimize service delivery and maintain guest satisfaction.
- Supported revenue generation through effective room allocation, reservation management, and upselling of hotel services where appropriate.
TOUR REPRESENTATIVE - AEROTRAVEL LUFTHANSA CITY CENTER - Skiathos Island, Greece
(2018-05 - 2018-09)
- Welcomed and assisted holiday guests from arrival through departure, ensuring a smooth and enjoyable travel experience.
- Conducted welcome meetings and delivered informative presentations to large groups of travelers regarding local services, excursions, and destination information.
- Promoted and sold excursions, car rental services, and additional travel products to enhance customer experiences and generate revenue.
- Responded effectively to emergencies, travel disruptions, accommodation issues, and customer concerns while maintaining high service standards.
- Escorted guests on excursions and organized activities while ensuring their safety, comfort, and overall satisfaction.
INTERNATIONAL TOUR GUIDE - Freelance - Tokyo, Japan
(2018-02 - 2018-05)
- Delivered engaging and informative guided tours for international visitors throughout Tokyo, showcasing major cultural and historical attractions.
- Shared cultural, historical, and destination knowledge in an informative and entertaining manner to enhance visitor experiences.
- Assisted visitors with accommodation recommendations, transportation guidance, and local travel information throughout their stay.
- Ensured guest safety while maintaining tour schedules, managing group activities, and delivering high-quality customer service.
- Contributed ideas for new tour experiences and route improvements based on visitor feedback and emerging travel interests.
GROUND HANDLING AGENT - ROMANIAN AIRPORT SERVICES S.A. - Otopeni, Romania
(2017-05 - 2017-08)
- Assisted passengers throughout check-in, boarding, and arrival processes while ensuring compliance with airport and airline procedures.
- Verified travel documentation, issued boarding passes, and processed passenger baggage in accordance with airline regulations.
- Communicated flight updates, gate changes, and travel information to passengers in a professional and timely manner.
- Ensured compliance with airport security procedures, aviation regulations, and border control requirements.
- Provided assistance to elderly, disabled, and passengers requiring special support to ensure a safe and comfortable travel experience.
- Coordinated boarding activities with flight crews, gate personnel, and airport operations teams to facilitate efficient departures and arrivals.
International Tour Guide - Freelance in Collaboration with Tour Operators - Romania & Japan
(2008-10 - 2017-01)
- Coordinated and guided international tourist groups across Romania and Japan.
- Collaborated with leading tour operators including GTA Japan, JTB Japan, and Atlantic Tours Bucharest.
Receptionist - Prince Residence Hotel 4* - Bucharest, Romania
(2007-10 - 2008-08)
- Managed reservations, check-ins, and check-outs while ensuring a positive guest experience.
- Processed payments, maintained reservation records, and handled guest inquiries.
Project Manager - Aerotravel Lufthansa Business Center - Bucharest, Romania
(2007-03 - 2007-06)
- Developed travel programs and tourism products connecting Romania and Japan.
- Coordinated project activities and supported international tourism initiatives.
Tour Guide - Paralela 45 Travel Agency - Bucharest, Romania
(2005-06 - 2006-06)
- Guided domestic and international tourist groups while ensuring itinerary compliance.
- Coordinated accommodation and transportation arrangements.
Assistant Manager - Nagashima Enterprise - Gunma Province, Japan
(1999-04 - 2007-01)
- Managed customer relations activities and organized private and corporate events.
- Coordinated reservations and maintained excellent client relationships.
