Muhammed Sengul

Trust & Safety and customer operations professional with over 2 years of experience in online environments, including live operations and user-facing support.

Native

Turkish speaker with strong English skills, experienced in policy enforcement, content review, and handling user interactions in fast-paced digital platforms.

Operations & Business Development Coordinator at Packro Solutions (2025-06 – Present)

Manage production operations and contribute to business development, client relations, and marketing growth

• Quality Assurance
• Sales
• Inventory management
• Logistic management
• Team coordination
• Production management
• Operator
• Client interaction

Content Moderator with Turkish at Genpact (2023-09 – 2025-11)

• Review content to determine community guidelines are met while upholding accuracy where possible and trained with established policy
• Content moderation types include Image, Text, Video, Audio, and 3D experiences
• Maintain a high level of compliance and confidentiality standards
• Comply with the performance indicators or parameters defined by operational goals
• Review sensitive content including the reporting and handling of CSAM material, although extremely unlikely in this role

Administrator & Founder at Packro Solutions (2024-07 – 2025-01)

Managed the company setup, legal procedures, and operational planning during the foundation stage.

• Project manager
• Business development
• Problem solving
• Financial planning

Croupier Turkish Speaker at Pragmatic Play (2022-02 – 2023-09)

• Real-time customer interaction in a fast-paced environment
• Handled high-volume live user communication
• Maintained professional communication under pressure
• Ensured compliance with platform rules and procedures

High School / Vocational school in Natural sciences – Theoretical High School "Lucian Blaga" (2016 – 2018)

Matematica si Informatica – Colegiul National Emil Racovita (2014 – 2016)