Razvan Dumitrache

I consider myself a calm and diligent individual who performs best when the technical process and expectations for the final outcome are clearly defined from the beginning. I am also confortable and willing to work night shifts, as well as overtime, when needed.

dumitrache.gr@gmail.com

Content Moderator (with English, C1) at Genpact Romania (2025-08 – 2026-06)

• Labeled user-generated content in line with platform policies and quality standards to ensure accurate and consistent enforcement.
• Collaborated with QA team to identify policy gaps and recurring error patterns, contributing to improvements that reduced moderation errors across the market.
• Subject Matter Expert (SME) as of Dec. 2025: supported floor moderators by providing guidance and sharing policy updates. • Reviewed QA's audits in order to support agent's decisions and raise disputes in order to raise market average scores.

Bartender at Oktoberfest Pub (2022-04 – 2025-06)

• Prepared alcoholic and non-alcoholic beverages according to standardized recipes.
• Assisted in the training of new colleagues.

Tech Support Agent (with English, C1) at CGS Romania (2021-07 – 2022-03)

• Diagnosed voice/data/SMS issues and guided customers through troubleshooting steps.
• Documented interactions and resolutions in internal systems.
• Checked technical eligibility and assisted in customer migration between networks in the context of a telecom operator merger.

Faculty of History – University of Bucharest (2022-10 – 2025-07); completed w/o bachelor's degree

Finance & Banking (with english) – ASE Bucharest (2018-10 – 2021-07)