Robert Chișcaru

Experienced in troubleshooting software issues, maintaining Windows workstations, providing remote assistance, and supporting field engineers. Skilled in TeamViewer, Jira, Zendesk, Microsoft Excel, and adapting PowerShell scripts for support automation. Strong analytical mindset with excellent problem-solving skills and a passion for continuous learning.

Technical Support Specialist at DMS Group (2024-03 – Present)

• Provide technical support for field engineers and office staff
• Troubleshoot software and application issues remotely using TeamViewer
• Perform Windows updates and workstation health checks
• Monitor operational logs and Google Drive synchronization
• Adapt PowerShell scripts to automate recurring support tasks
• Validate newly created online accounts and ensure data accuracy
• Prepare weekly KPI and operational reports in Microsoft Excel
• Collaborated with field engineers to diagnose and resolve operational issues in a timely manner
• Performed real-time validation of newly created online accounts to ensure data accuracy and compliance
• Supported internal teams by troubleshooting software issues, maintaining operational systems, and improving day-to-day efficiency through reporting and process automation

Video Content Moderator at Teleperformance (2021-08 – 2024-03)

• Reviewed digital content to ensure compliance with company policies and quality standards
• Investigated reported cases and made decisions based on internal guidelines and established procedures
• Worked with CRM and internal ticketing tools to document cases accurately and maintain detailed records
• Consistently met productivity and quality KPIs in a fast-paced operational environment
• Managed sensitive or high-priority cases while maintaining accuracy and attention to detail

Back Office Team Leader at WithUs Energie & Gaz (2020-11 – 2021-06)

• Led and supported a team of 5 Back Office agents, ensuring daily operational efficiency and service quality
• Assigned daily workloads, monitored task completion, and balanced team priorities to meet deadlines
• Coached and supported team members, providing guidance on procedures and resolving day-to-day operational issues
• Monitored individual and team performance, ensuring compliance with internal processes and quality standards
• Handled escalated customer cases and collaborated with other departments to ensure timely resolution
• Verified customer documentation and maintained a high level of data accuracy
• Contributed to process improvements by identifying workflow bottlenecks and recommending more efficient procedures
• Conducted onboarding and training for new team members
• Prepared or reviewed daily/weekly performance reports
• Monitored KPIs and team productivity
• Participated in recruitment or candidate interviews
• Scheduled shifts or managed team availability
• Performed quality reviews and provided feedback to improve performance

High School Diploma – Ioan Slavici Theoretical High School