Andreja Zdravković
Results-oriented and TEFL-certified professional with over 15 years of experience in operations, customer relations, and administration
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О мени
Results-oriented and TEFL-certified professional with over 15 years of experience in operations, customer relations, and administration. A C2 fluent English speaker and Certified Mediator with a background in Economics, possessing a unique blend of emotional intelligence, communication skills, and cross-functional expertise. Proven ability to thrive in fast-paced, remote-first environments and dedicated to delivering highly engaging online education.
Искуство
Certified Mediator | Entrepreneur - PR Mediation
(2022-01)
- Facilitate formal dispute resolution processes, ensuring neutral and effective communication.
- Apply advanced negotiation techniques to reach binding settlements and improve interpersonal dynamics.
Production & Administrative Assistant - Ana Farm
(2021-01 - 2025-01)
Multiple Terms
- Managed Accounts Receivable and Debt Collection, improving cash flow through systematic tracking and professional client follow-ups.
- Optimized administrative workflows and managed commercial documentation for production cycles.
Support Specialist - Sitel (Customer Support for Amazon DE)
(2020-01 - 2020-12)
- Provided high-level technical and account support in a fast-paced global environment.
- Consistently exceeded performance KPIs for response time and customer satisfaction (CSAT).
Freelancer - Independent Freelance & Administrative Projects
(2017-01 - 2021-12)
- Managed various remote and local projects including data entry, translation, and admin support.
- Developed strong time-management skills and self-discipline while working independently.
Hotel Receptionist - Hotel "Ana Lux"
(2016-01 - 2016-12)
- Managed guest relations and database entry using Protel software.
- Handled payment processing and administrative reporting with 100% accuracy.
Coordinator - Tourism Organization of Niš / Agency "MTS Trend"
(2013-01 - 2013-12)
- Coordinated logistics for field operations during large-scale events (Edict of Milan).
- Managed client relations and direct sales of travel arrangements.
Образовање
Bachelor - Economics in Tourism - Singidunum University, Niš
