Dragana Susic

Detail-oriented and reliable professional with experience in customer communication, online sales, social media and digital tools.

Native

Serbian speaker with Intermediate English and practical experience using ChatGPT. Interested in remote AI training, AI response evaluation, language-related tasks, data annotation and content review. Quick to learn, comfortable working independently and attentive to instructions and detail.

Customer Service / Call Center (2010-01 – 2012-12)

• Communicated with customers by phone and provided information and assistance.
• Handled customer questions and requests professionally.
• Developed strong communication and problem-solving skills.
• Worked according to company procedures and instructions.

Independent Online Sales & Social Media at Independent (Present)

Crochet Toys – Instagram: @heklanisvetmaste

• Create and sell handmade crochet toys through Instagram.
• Communicate directly with customers and manage inquiries and orders.
• Write product descriptions and promotional content in Serbian.
• Manage social media content and customer communication.
• Use ChatGPT to assist with writing, ideas and content creation.
• Organize orders and maintain customer communication independently.

Business/Office Administration Technician (Birotehničar) in Business/Office Administration – Vuk Karadžić School of Economics and Commerce (2010-06)