System Administrator at Penda Health (2025-09 – 2026-02)
- Infrastructure Management: Ensuring 24/7 system uptime, managing server infrastructure, and performing regular audits for security and efficiency.
- Technical Support & Administration: Managing user accounts, troubleshooting hardware/software, and providing escalated support across locations.
- System Optimization: Maintaining and optimizing EMR and ERP systems, ensuring smooth operations for clinical and business functions.
- Security & Compliance: Managing data backups, implementing security protocols, and facilitating IT compliance audits.
- Documentation & Vendor Management: Maintaining system documentation and coordinating with external vendors.
System Administrator at Bitmap Engineering Concepts (2024-07 – 2025-08)
- Evaluated, recommended, and implemented 3+ construction management software solutions, boosting productivity by 25%.
- Deployed a comprehensive system monitoring, reducing downtime by 30% and ensuring seamless operations.
- Provided technical support for specialised civil engineering software, achieving 98% operational efficiency for 10+ end-users.
- Upgraded the organisation's server infrastructure, increasing data processing speeds by 50% and enhancing performance.
- Developed automated scripts for user account management, cutting manual tasks by 40% and enabling strategic focus.
IT Systems Field Support Engineer at Circuit Business Systems (2022-02 – 2023-12)
- Diagnosed and resolved on-site hardware and software issues, achieving 95% customer satisfaction and strengthening client relationships.
- Performed maintenance and repairs on bank kiosks and display feeds, ensuring 99.9% operational uptime.
- Trained end-users on IT systems, enhancing proficiency and reducing support requests by 20%.
- Collaborated with cross-functional teams to ensure seamless system integration and boost productivity.
- Delivered prompt technical support across 5 client locations, reducing downtime by 40%.
System Administrator at Tuti Medical Centre (2019-01 – 2021-12)
- Consistently monitored critical systems across medical, billing, and administrative departments, ensuring uninterrupted operations.
- Streamlined the electronic health records system, reducing data retrieval times by 30% and enhancing workflow efficiency across five departments.
- Spearheaded the integration of medical software and devices, connecting imaging and laboratory systems with existing IT infrastructure within three months.
- Provided prompt technical assistance to staff, achieving a 90% issue resolution rate and minimising workflow disruptions.
- Developed a robust helpdesk system, managing over 500 tickets annually with an average resolution time of four hours.
- Conducted targeted training on healthcare IT systems, raising staff proficiency by 25% post-training.
Network Administrator at Digitimes Air Technology (2017-07 – 2018-12)
- Installed and configured 20+ network devices (routers, switches, firewalls, and servers) to ensure seamless connectivity for 50+ users.
- Continuously monitored network performance to secure 99.9% uptime, proactively addressing issues before impacting operations.
- Diagnosed and resolved network problems, reducing downtime by 40% and supporting smooth departmental workflows.
- Delivered prompt assistance to 10+ users experiencing connectivity issues, maintaining a 95% satisfaction rate.
- Executed firmware and software updates across 50+ devices to guarantee optimal performance.
- Planned and implemented 5+ major network upgrades, boosting network speed and capacity by 30% to accommodate organisational growth and increased traffic.
IT administrator at The Source Ventures (2016-02 – 2017-04)
- Configured and deployed over 10 network devices, including routers, switches, firewalls, and servers, to provide seamless connectivity for more than 50 users across multiple locations.
- Monitored network performance to secure 99.9% uptime and enhanced security by implementing advanced protocols, reducing incident rates by 30%.
- Delivered technical support to over 30 users, resolving 95% of hardware and software issues and cutting downtime by 40%.
- Administered user accounts, permissions, and access rights for more than five accounts, ensuring 100% compliance with security policies and regulatory standards.
Technical Support (Internship) at Kenya Airports Authority (2014-09 – 2014-11)
- Technical Support: Provided proactive technical support to airport staff by efficiently troubleshooting and resolving hardware and software issues, ensuring minimal downtime.
- Helpdesk Management: Responded to helpdesk tickets and assisted users with IT-related queries, maintaining a high standard of service.
- Network Monitoring: Monitored the airport's network performance to ensure smooth and secure operations, quickly identifying and addressing potential issues.
- Connectivity Solutions: Troubleshot and resolved network connectivity issues, maintaining consistent access across the organisation.
- Equipment Maintenance: Maintained and repaired IT equipment including computers, printers, and peripherals to ensure optimal functionality.
- Software Management: Installed and updated software applications, ensuring they remained secure and current.
- Project Support: Assisted with IT projects such as network upgrades, system migrations, and the implementation of new technologies.
- Team Coordination: Collaborated with IT team members and other departments to guarantee successful project execution and timely delivery.
