Derrick Guleid

Innovative IT Systems Engineer with over eight years of experience deploying infrastructure, training technical and non-technical teams, and optimizing digital workflows. Proven track record in designing engaging instructional content, training delivery, and integrating AI and process automation into organizational ecosystems. Known for combining deep technical expertise with a warm, collaborative approach that drives meaningful learning experiences.

System Administrator at Penda Health (2025-09 – 2026-02)

• Infrastructure Management: Ensuring 24/7 system uptime, managing server infrastructure, and performing regular audits for security and efficiency.
• Technical Support & Administration: Managing user accounts, troubleshooting hardware/software, and providing escalated support across locations.
• System Optimization: Maintaining and optimizing EMR and ERP systems, ensuring smooth operations for clinical and business functions.
• Security & Compliance: Managing data backups, implementing security protocols, and facilitating IT compliance audits.
• Documentation & Vendor Management: Maintaining system documentation and coordinating with external vendors.

System Administrator at Bitmap Engineering Concepts (2024-07 – 2025-08)

• Evaluated, recommended, and implemented 3+ construction management software solutions, boosting productivity by 25%.
• Deployed a comprehensive system monitoring, reducing downtime by 30% and ensuring seamless operations.
• Provided technical support for specialised civil engineering software, achieving 98% operational efficiency for 10+ end-users.
• Upgraded the organisation's server infrastructure, increasing data processing speeds by 50% and enhancing performance.
• Developed automated scripts for user account management, cutting manual tasks by 40% and enabling strategic focus.

IT Systems Field Support Engineer at Circuit Business Systems (2022-02 – 2023-12)

• Diagnosed and resolved on-site hardware and software issues, achieving 95% customer satisfaction and strengthening client relationships.
• Performed maintenance and repairs on bank kiosks and display feeds, ensuring 99.9% operational uptime.
• Trained end-users on IT systems, enhancing proficiency and reducing support requests by 20%.
• Collaborated with cross-functional teams to ensure seamless system integration and boost productivity.
• Delivered prompt technical support across 5 client locations, reducing downtime by 40%.

System Administrator at Tuti Medical Centre (2019-01 – 2021-12)

• Consistently monitored critical systems across medical, billing, and administrative departments, ensuring uninterrupted operations.
• Streamlined the electronic health records system, reducing data retrieval times by 30% and enhancing workflow efficiency across five departments.
• Spearheaded the integration of medical software and devices, connecting imaging and laboratory systems with existing IT infrastructure within three months.
• Provided prompt technical assistance to staff, achieving a 90% issue resolution rate and minimising workflow disruptions.
• Developed a robust helpdesk system, managing over 500 tickets annually with an average resolution time of four hours.
• Conducted targeted training on healthcare IT systems, raising staff proficiency by 25% post-training.

Network Administrator at Digitimes Air Technology (2017-07 – 2018-12)

• Installed and configured 20+ network devices (routers, switches, firewalls, and servers) to ensure seamless connectivity for 50+ users.
• Continuously monitored network performance to secure 99.9% uptime, proactively addressing issues before impacting operations.
• Diagnosed and resolved network problems, reducing downtime by 40% and supporting smooth departmental workflows.
• Delivered prompt assistance to 10+ users experiencing connectivity issues, maintaining a 95% satisfaction rate.
• Executed firmware and software updates across 50+ devices to guarantee optimal performance.
• Planned and implemented 5+ major network upgrades, boosting network speed and capacity by 30% to accommodate organisational growth and increased traffic.

IT administrator at The Source Ventures (2016-02 – 2017-04)

• Configured and deployed over 10 network devices, including routers, switches, firewalls, and servers, to provide seamless connectivity for more than 50 users across multiple locations.
• Monitored network performance to secure 99.9% uptime and enhanced security by implementing advanced protocols, reducing incident rates by 30%.
• Delivered technical support to over 30 users, resolving 95% of hardware and software issues and cutting downtime by 40%.
• Administered user accounts, permissions, and access rights for more than five accounts, ensuring 100% compliance with security policies and regulatory standards.

Technical Support (Internship) at Kenya Airports Authority (2014-09 – 2014-11)

• Technical Support: Provided proactive technical support to airport staff by efficiently troubleshooting and resolving hardware and software issues, ensuring minimal downtime.
• Helpdesk Management: Responded to helpdesk tickets and assisted users with IT-related queries, maintaining a high standard of service.
• Network Monitoring: Monitored the airport's network performance to ensure smooth and secure operations, quickly identifying and addressing potential issues.
• Connectivity Solutions: Troubleshot and resolved network connectivity issues, maintaining consistent access across the organisation.
• Equipment Maintenance: Maintained and repaired IT equipment including computers, printers, and peripherals to ensure optimal functionality.
• Software Management: Installed and updated software applications, ensuring they remained secure and current.
• Project Support: Assisted with IT projects such as network upgrades, system migrations, and the implementation of new technologies.
• Team Coordination: Collaborated with IT team members and other departments to guarantee successful project execution and timely delivery.

Bachelor of Science in Computer Science – Kabarak University (2012-09 – 2015-11)

Kenya Certificate of Secondary Education – Menengai High School (2008-02 – 2011-11)

Kenya Certificate of Primary Education – Moi Primary School (2006-01 – 2007-11)