Dmitriy Kazantsev
Customer / Technical Support Specialist
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О себе
Customer Support Specialist with practical experience in telecommunications, technical support, customer service and sales. Experienced in helping customers identify and resolve problems, explaining technical information in simple language, handling support tickets, coordinating field engineers, and working with customers who may have limited technical knowledge. My technical background allows me to understand problems beyond a basic customer-service script and communicate effectively with both customers and technical teams.
Опыт
Dmitry Kazantsev
Customer / Technical Support Specialist
Профессиональный профиль
Customer Support Specialist with practical experience in telecommunications, technical support, customer service and sales. Experienced in helping customers identify and resolve problems, explaining technical information in simple language, handling support tickets, coordinating field engineers, and working with customers who may have limited technical knowledge. My technical background allows me to understand problems beyond a basic customer-service script and communicate effectively with both customers and technical teams.
Опыт работы
ISP Technical Support Specialist
Tekk | Saint-Petersburg2026-07 - Настоящее время
Provide technical support to residential Internet customers.
- Diagnose connectivity and equipment problems.
- Help customers troubleshoot routers, network connections and Internet access.
- Explain technical problems and solutions in clear, understandable language.
- Process and prioritize customer support tickets.
- Coordinate with field engineers when problems cannot be solved remotely.
- Investigate unusual customer cases with technical colleagues.
- Work with a large volume of customer requests while maintaining service quality.
Telecommunications Technician
Elektron Telecom | Saint-Petersburg2025-07 - 2026-03
- Installed telecommunications and low-voltage infrastructure.
- Routed and connected cable networks.
- Prepared infrastructure for future customer connections.
- Worked independently and as part of a construction team.
Customer Coordination & Sales Specialist
Rostelecom | Saint-Petersburg2020-05 - 2021-04
- Communicated with customers during new-service connection.
- Consulted customers about available telecommunications services.
- Recommended suitable solutions based on customer needs.
- Coordinated customer requests with technical and installation teams.
- Supported customers during the connection process.
- Sold additional services including television and IPTV.
- Worked toward sales targets.
Subscriber Installation Technician
Rostelecom | Saint-Petersburg2020-02 - 2020-05
- Visited customers and installed telecommunications equipment.
- Connected and configured customer equipment.
- Explained basic equipment operation.
- Diagnosed connection problems during installation.
- Worked directly with customers at their homes.
Freelance Wedding Photographer
Saint-Petersburg2018-06 - Настоящее время
- Communicate directly with private clients.
- Discuss customer requirements and expectations.
- Plan and manage projects independently.
- Work under strict deadlines.
- Deliver agreed results and respond to customer feedback.
en Advertising / Communications
South Ural State University2009-09 - 2014-06
Telecommunications Technician en Telecommunications Networks and Switching Systems
Chelyabinsk College of InstallationОбразование
Advertising / Communications - South Ural State University (2009-09 - 2014-06)
Telecommunications Technician - Telecommunications Networks and Switching Systems - Chelyabinsk College of Installation Technologies (2003-09 - 2007-06)
