Isaac Momanyi

Results-driven Sales and Customer Service Professional with hands-on experience in retail sales, hospitality, customer service, inventory management, and store operations. Proven ability to exceed sales targets, build strong customer relationships, resolve customer concerns, and maintain accurate inventory records. Experienced in sales reporting, CRM, stock control, POS operations, and delivering exceptional customer experiences.

A highly motivated team player with excellent communication, negotiation, and problem-solving skills who is committed to contributing to organizational growth.

Sales & Customer Service Assistant at Bridgeway Cyber Cafe Enterprise (2024-01 – 2025-02)

• Identified customer needs and recommended suitable products and services.
• Built and maintained strong customer relationships to encourage repeat business.
• Assisted in achieving monthly sales targets through effective selling techniques.
• Managed customer inquiries and resolved complaints professionally.
• Processed sales transactions accurately and maintained proper sales records.
• Conducted follow-up calls to improve customer satisfaction.
• Assisted in stock management and inventory control.
• Prepared daily and weekly sales reports.
• Consistently exceeded monthly sales targets.
• Increased repeat customer purchases through excellent customer service.
• Improved customer satisfaction by providing timely product support.
• Strengthened customer loyalty through proactive follow-up and relationship management.

Cyber Attendant at Bridgeway Cyber Cafe & Enterprise (2024-01 – 2025-02)

• Assisted customers with printing, photocopying, scanning, binding, and document preparation.
• Managed front office operations and welcomed customers professionally.
• Processed online government applications including KRA, eCitizen, NHIF/SHA, NSSF, HELB, and passport services.
• Maintained accurate customer records and filing systems.
• Prepared reports, letters, invoices, and official documents.
• Managed office supplies and inventory.
• Operated printers, scanners, laminators, and photocopying machines.
• Performed cash handling, invoicing, and receipt issuance.
• Assisted customers with computer usage and internet services.
• Responded to customer inquiries through phone, email, and in person.
• Maintained cleanliness and organization of the office environment.
• Resolved customer concerns professionally and efficiently.
• Improved customer satisfaction by delivering fast and professional service.
• Reduced document processing time through efficient workflow organization.
• Maintained high accuracy in data entry and document preparation.
• Increased repeat customer visits through excellent customer service.
• Successfully managed daily office operations with minimal supervision.

Store Clerk at Acacia Premier Hotel (2023-01 – 2023-12)

• Received and inspected incoming goods for quality and quantity.
• Organized merchandise in designated storage areas.
• Maintained accurate inventory records and stock cards.
• Issued goods according to approved requisitions.
• Conducted daily, weekly, and monthly stock counts.
• Prepared inventory and stock movement reports.
• Monitored stock levels and reported low-stock items.
• Verified delivery notes against purchase orders.
• Coordinated supplier deliveries.
• Maintained cleanliness and safety within the store.
• Assisted customers with product inquiries.
• Operated the Point of Sale (POS) system.
• Supported warehouse and procurement teams during stock audits.
• Minimized stock losses through effective inventory control.
• Maintained high inventory accuracy through regular stock reconciliation.
• Improved stock organization for faster product retrieval.
• Supported successful internal stock audits with minimal discrepancies.

Cost Controller at Acacia Premier Hotel (2023-04 – 2025-06)

Monitored operational costs, conducted inventory reconciliation, analyzed cost variances, verified purchases and invoices, controlled wastage, prepared cost reports, and worked with various departments to improve cost efficiency and profitability.

Sales Representative at Acacia Premier Hotel (2023-07 – 2023-12)

• Identified and pursued new business opportunities.
• Built strong relationships with new and existing customers.
• Conducted product presentations and demonstrations.
• Negotiated prices and successfully closed sales.
• Achieved monthly sales targets.
• Prepared quotations, invoices, and sales reports.
• Followed up with customers to encourage repeat business.
• Coordinated with marketing and logistics teams.
• Monitored competitor activities and market trends.
• Maintained customer records using CRM systems.
• Increased customer retention.
• Acquired more customers through proactive prospecting.
• Recognized as one of the top-performing sales representatives.

Receptionist at Milimani Beach Resort (2025-01 – 2025-12)

• Managed front office operations, ensuring smooth and efficient guest check-ins and check-outs.
• Maintained accurate records of bookings, payments, and guest information using front office management software.
• Ensure exceptional customer service and guest satisfaction.
• Handle customer inquiries, complaints, and special requests professionally.
• Monitor dining areas to ensure cleanliness and readiness.
• Assist guests with menu selections and provide recommendations.
• Coordinate with kitchen staff to ensure timely food delivery.
• Support management in achieving sales and service targets.
• Ensure compliance with food safety and hygiene regulations.
• Increased customer satisfaction ratings through improved service delivery.
• Contributed to increased food and beverage sales.

Sales Assistant and Store Manager at Neel Super Store (2026-01)

• Managed daily store operations to ensure efficient inventory control and product availability.
• Received, inspected, and recorded incoming stock, ensuring accuracy and quality.
• Maintained accurate inventory records and conducted regular stock counts to prevent losses.
• Monitored stock levels and coordinated timely replenishment to avoid stock shortages.
• Organized and arranged merchandise for easy access and an attractive store presentation.
• Assisted customers by identifying their needs and recommending suitable products.
• Promoted and sold products to achieve daily, weekly, and monthly sales targets.
• Processed sales transactions accurately using point-of-sale (POS) systems and handled cash responsibly.
• Built and maintained strong customer relationships to encourage repeat business and customer loyalty.
• Resolved customer inquiries, complaints, and product issues professionally and promptly.
• Prepared sales, inventory, and stock movement reports for management review.
• Coordinated with suppliers to place orders, receive deliveries, and verify purchase documentation.
• Ensured proper storage, handling, and security of inventory to minimize damage, theft, and wastage.
• Ensured compliance with company policies, health and safety regulations, and maintained a clean, organized, and efficient store environment.
• Enhanced customer shopping experience through prompt assistance.
• Contributed to increased product sales through effective upselling.
• Maintained accurate inventory records and stock availability.

Sales Assistant at Corner Retail Enterprise (2016-01 – 2022-12)

• Assisted customers in product selection.
• Processed sales transactions.
• Promoted promotional offers.
• Managed inventory replenishment.
• Maintained product displays.
• Resolved customer concerns professionally.
• Built strong customer relationships leading to repeat business.
• Supported achievement of departmental sales objectives.
• Maintained high levels of customer satisfaction.

Customer Service at Corner Retail Enterprise (2016-01 – 2021-12)

• Responded to customer inquiries via phone, and face-to-face interactions.
• Resolved customer complaints professionally.
• Updated customer information and maintained accurate records.
• Assisted customers with orders, accounts, and service requests.
• Educated customers about products and services.
• Conducted follow-up to ensure complete issue resolution.
• Maintained high customer satisfaction through prompt service.
• Reduced customer waiting times by efficiently handling service requests.
• Recognized for outstanding communication and customer relationship management.

Diploma in Business Management – The Kisumu National Polytechnic

Kenya Certificate of Secondary Education – Senende High School