عبدالله الدوسري

IT Specialist with a focus on driving efficiency, integrated technical support and system administration solutions within high-demand environments. Supported over 500 users, enhancing service continuity and system reliability. Strengthened security, optimized performance, and coordinated stakeholders to deliver measurable outcomes supporting digital transformation and operational excellence.

Technical Support Specialist at Shared Services Program SSP (2024-02 – 2025-12)

Supported over 500 users across two major projects: Royal Court Project (11 months) and Quality of Life Programs Project (7 months).

• Supported over 500 users, improving service efficiency and reducing response times.
• Managed users across Active Directory, Exchange, mdm, Vmware, Mpass, Microsoft Office 365, Azure, and Cisco Call Manager systems.
• Coordinated maintenance and support requests with suppliers and service providers such as SITE and SDAIA.
• Implemented operational work of peripheral protection systems and security policies.
• Supervised attendance systems, preparation of activation, operation, and issuance of reports.
• Provided technical coordination with stakeholders and technical authorities to implement project phases from beginning to closing of requirements through available resources.
• Provided technical advice to VIPs in beneficiary entities through periodic review and coordination.
• Issued technical reports that include temporary and sustainable treatment plans.

IT Specialist at Digital Government Authority DGA (2021-10 – 2024-02)

Provided technical support and system administration solutions to high-level government officials and users.

• Provided highly efficient technical support to the Office of H.E. the Governor, Deputies, CEOs, and users with the inclusion of workflow plans.
• Managed users across Active Directory, Exchange, mdm, Mpass, and Microsoft systems.
• Prepared approved version of technical assets that includes the organization's core software to facilitate operations and turnkey office services.
• Supervised and audited the settings of printers, scanners and barcode printers.
• Enhanced user access management by implementing multi-factor authentication, improving overall security.
• Provided operational support level 1 for government transmitter systems with coordination and communication with concerned authorities.

Customer Service Representative at STC Call Center Company (2013-06 – 2015-08)

• Responded to customer inquiries, providing accurate and timely solutions.
• Resolved billing issues and clarified account details professionally.
• Assisted customers in tracking service usage and delivering tailored guidance.
• Handled complex issues, ensuring proper resolution and case closure.

Bachelor's Degree in Technical Engineering (Network Systems Support) – Technical and Vocational Training Corporation (TVTC) | Technical College (2021 – 2023)

Diploma in Computer Information Technology (Technical Support) – Technical and Vocational Training Corporation (TVTC) | Technical College (2016 – 2018)