Loay Nabil

Results-driven Operations Leader with over 15 years of experience in QSR, restaurant, and hospitality multi-unit management. Proven track record of driving substantial sales growth, improving multi-unit profitability, and optimizing regional EBITDA. Expert in full P&L management, cross-functional leadership, workforce strategic planning, and food safety compliance.

Recognized for designing high-performing talent pipelines, reducing operational variance, and sustaining excellent brand standards across competitive markets.

Restaurant General Manager (RGM) / Multi-Unit Leader at Americana Group (KFC) (2022-01 – Present)

• Direct high-volume flagship restaurant and multi-unit operations with full P&L accountability, securing a 33% YoY revenue increase.
• Exceeded strict annual business plan targets by 126%, effectively turning underperforming branches into top-yielding profitable operations.
• Oversee strict compliance with brand standards, waste reduction strategies, and inventory management, expanding regional EBITDA.
• Lead regional recruitment, coaching programs, and succession planning to build a high-performing management pipeline.

Assistant Restaurant Manager at Americana Group (KFC) (2019-01 – 2021-12)

• Supported the RGM in executing operational plans, focusing on driving peak shift speed of service, labor productivity, and guest retention.
• Supervised food safety practices, strict waste reduction models, and local store receiving and storing protocols to align with HACCP guidelines.

Shift Supervisor at Americana Group (KFC) (2016-05 – 2018-12)

• Led floor shifts, managing crew training systems, labor deployment, and maintaining peak standards of cleanliness and customer service.
• Ensured consistent product quality and corporate standard operating procedure (SOP) alignment during high-traffic operational hours.

Assistant Manager at Americana Group (KFC) (2014-06 – 2016-04)

Head Waiter at Americana Group (KFC) (2012-03 – 2014-05)

Floor Supervisor at Americana Group (KFC) (2010-01 – 2012-02)

Waiter at Americana Group (KFC) (2009-02 – 2010-12)

Assistant Manager at Aqua Park Hotel (2014-06 – 2016-04)

• Supported daily hospitality operations, guest service delivery, and team coordination within a high-traffic hotel environment.
• Introduced targeted service enhancement methods that measurably improved guest satisfaction ratings and frontline efficiency.

Head Waiter at Royal Grand Hotel (2012-03 – 2014-05)

• Supervised front-of-house customer service operations, trained floor staff, and ensured exceptional hospitality standards.

Floor Supervisor at Costa Coffee (2010-01 – 2012-02)

• Managed daily floor shifts, team execution, and customer relation models in a fast-paced, high-volume café environment.

Waiter at Tikka Restaurant (Americana Group) (2009-02 – 2010-12)

• Provided guest relations and high-quality service while mastering foundational standards of corporate hospitality and brand compliance.

Bachelor in Tourism & Hotels – Alexandria University (2008-09 – 2012-06)