Fahad Bin Baryah

Cross-functional entertainment, guest-experience, and operations professional with hands-on experience across theme-park operations, live events, quality assurance, F&B service, and public relations. Skilled in customer service, SOP compliance, team leadership, and continuous service improvement, with a track record of enhancing guest flow, service quality, and team performance. Bachelor's in Public Relations & Marketing Communication and a Diploma in Entertainment Destination Management, focused on operational excellence and delivering impactful guest experiences aligned with business goals.

Event Coordinator - Six Flags Qiddiya City

(2024-10)

• Support theme-park operations and live entertainment activations while completing structured practical training in guest services, event planning, and destination management.
• Collaborate with operations and safety departments to coordinate VIP visits and serve as a tour guide, ensuring a seamless guest journey.

Quality Assurance Specialist (Seasonal) - Peak Events

(2024-09 - 2024-10)

• Monitored event-floor performance to ensure smooth guest flow and consistent, high-quality usher service.
• Evaluated service alignment with standard operating procedures (SOPs) and resolved real-time operational issues alongside the team.

Public Relations Co-op Trainee - Ministry of Foreign Affairs

(2023-11 - 2024-02)

• Assisted in organizing official events, preparing VIP protocols, and managing internal communication tasks.
• Handled document archiving and ensured secure processing of sensitive materials and correspondence.

Quality Specialist | Team Leader | Cashier - Sign Restaurant Company

(2023-02 - 2024-08)

Promoted from cashier to team leader and quality specialist in recognition of strong performance and leadership.

• Reviewed CCTV footage, flagged SOP deviations, and partnered with branches to improve service quality and train new staff.

Store Supervisor - Drip Coffee Co.

(2021-06 - 2021-08)

• Oversaw daily branch operations, staff scheduling, and service consistency.
• Recognized for outstanding performance with progression to team leader and quality specialist.

Restaurant Supervisor | Waiter | Cashier - Surround Restaurant

(2020-11 - 2021-06)

• Delivered responsive guest service, supervised peak-hour operations, and maintained floor organization.
• Promoted menu items to drive sales while consistently upholding hospitality standards.
• Conducted market research and guest polls to identify customer preferences, evaluate new branch opportunities, and recommend menu improvements that boosted overall revenue.

Bachelor - Public Relations & Marketing Communication - Imam Mohammed Ibn Saud Islamic University (2018-08 - 2024-02)

Diploma - Entertainment Destination Management - Saudi Entertainment Academy – Riyadh (2024-10 - 2025-10)