Computer & Laptop Maintenance Technician at Alhokair Company (2009-01 – 2015-12)
- Diagnosed and repaired hardware and software issues for desktops and laptops.
- Installed, configured, and updated operating systems and business applications.
- Replaced faulty components including hard drives, RAM, motherboards, power supplies, screens.
- Performed preventive maintenance to improve system performance and extend device lifespan.
- Conducted data recovery and system backups when required.
- Tested devices after repair to ensure full functionality and quality compliance.
- Provided technical advice on system optimization and hardware upgrades.
Help Desk Support Engineer at Alhokair Company (2006-01 – 2009-12)
- Provided first-level Help Desk support to end-users across multiple departments and locations.
- Logged, tracked, and managed incidents using ticketing systems and dashboards.
- Delivered remote troubleshooting and on-site technical support.
- Resolved hardware and software issues within defined SLA timelines.
- Escalated complex technical issues to higher-level IT teams when required.
IT Warehouse Supervisor at Alhokair Company (2005-01 – 2006-12)
- Managed inventory of IT hardware including desktops, laptops, printers, networking devices, and accessories.
Graphic Designer & Laser Cutting Machine Operator (Freelance) at Self-employed (2015-01 – Present)
- Designed production-ready files using Adobe Illustrator for laser cutting and engraving.
- Operated laser machines for wood and acrylic cutting and engraving.
- Managed heat transfer printing and custom product fabrication.
- Prepared files ensuring accuracy in measurements and materials.
- Performed routine maintenance and basic troubleshooting of laser machines.
- Worked closely with clients to customize designs and meet production requirements.
3D Printing Technician (Freelance) at Self-employed (Present)
- Operated and maintained 3D printers.
- Prepared and optimized models for printing.
- Calibrated machines and adjusted settings for various materials.
