Youssuf Ibrahim

Entry-level IT Help Desk / Technical Support professional with hands-on experience in end-user support, ticket resolution, and system troubleshooting. CCNA-certified with ITIL 4 Foundation knowledge of IT service management. Bachelor's degree in Management Information Systems. Strong communicator with a track record of resolving user issues efficiently and maintaining accurate support records.

IT Support / Systems Tester at Al Kuzama Trading Co. (2023-01 – Present)

• Provided end-user technical support, resolving hardware, software, and connectivity issues via an in-house ticketing system
• Performed password resets and user account setup/administration
• Troubleshot printer and network connectivity problems for staff
• Installed and updated software across user workstations
• Delivered remote support sessions to resolve technical issues efficiently
• Maintained accurate records of support requests and resolutions

Business Developer at Coca-Cola Hellenic Bottling Co. (2019-01 – 2023-12)

• Managed customer orders and coordinated fulfillment based on client needs
• Built strong communication and problem-solving skills through direct client interaction

Bachelor of Management Information Systems in Management Information Systems (2021-05)