Senior Operations Specialist at HNI (2026-01 – Present)
- Direct day-to-day operations and resource allocation for large-scale enterprise training programs across Saudi Arabia, ensuring seamless coordinator scheduling, venue logistics, and material delivery.
- Standardize and automate workflows across scheduling and logistics teams to reduce delivery bottlenecks and eliminate administrative redundancies.
- Build and maintain operational readiness dashboards and KPIs to give executive leadership real-time visibility into training utilization rates, delivery costs, and resource capacity.
- Establish continuous feedback loops and quality control standards for training facilitators and materials to ensure consistent, high-quality delivery across all regional accounts.
- Partner directly with corporate clients and internal cross-functional teams to align resource allocation, manage vendor relationships, and ensure operational readiness prior to program launches.
- Track key operational metrics, including cost per learner, trainer utilization, and post-training evaluation scores, to optimize delivery budgets and maximize cost-effectiveness.
Operations Specialist at HNI (2024-04 – 2025-12)
Supported end-to-end learning operations and capability program delivery to ensure high-quality standards and seamless execution across the organization.
- Managed comprehensive training planning, scheduling, and operational readiness to guarantee optimal resource allocation and zero disruptions to training timelines.
- Streamlined internal administrative processes and workflows to eliminate operational bottlenecks and increase departmental efficiency.
- Facilitated cross-team communication and alignment across multiple departments to ensure consistent execution of large-scale educational initiatives.
- Tracked and reported on operational performance metrics to support data-backed decision-making.
- Led the operational execution and delivery of the high-profile Ministry of National Guard project, strictly adhering to rigid institutional compliance standards and meeting all critical milestones on schedule.
- Boosted project delivery speed and quality by designing and implementing a rigorous performance-tracking and follow-up system for a diverse network of independent freelancers, directly improving service consistency and vendor accountability.
On-Site Trainer at LG Electronics (2023-01 – 2024-03)
- Coached and mentored frontline teams to maximize product mastery, translating technical features into impactful retail strategies that directly enhanced sales performance and conversion rates.
- Delivered comprehensive product, technical, and customer experience training programs to build high service standards and increase sales readiness across local teams.
- Executed strategic on-the-spot field training interventions, identifying specific retail performance gaps and delivering rapid training solutions to recover lagging sales metrics.
- Monitored post-training team competencies to equip sales representatives with the advanced knowledge needed to confidently handle customer objections and close deals.
- Spearheaded the onboarding, supervision, and specialized product training of a dedicated promoter team across the Riyadh, Qassim, and Al-Kharj regions, significantly elevating product mastery and brand alignment.
- Successfully drove commercial excellence to secure consistent sales overachievement across all assigned territories through rigorous target monitoring and performance-focused coaching.
- Managed multi-region iPro teams to maintain strong operational standards and ensure compliance with retail guidelines across all locations.
- Developed structured coaching plans for the sales teams, resulting in improved revenue performance and higher customer satisfaction scores.
- Analyzed weekly performance metrics and regional market trends to provide upper management with useful updates and strategic recommendations.
- Monitored team targets and store results regularly, using constructive feedback to fix performance issues and improve overall team efficiency.
Senior Supervisor at Apple (2021-05 – 2022-12)
- Supervised regional sales teams to maintain day-to-day store operations and ensure full compliance with premium brand standards and visual guidelines.
- Coached frontline staff on product knowledge and customer service techniques to improve sales performance and increase customer satisfaction.
- Monitored regional inventory levels and analyzed weekly sales trends to optimize stock allocation across stores, minimizing out-of-stock instances on high-demand Apple products.
- Managed the operational execution of regional sales promotions and new product launches, coordinating back-end logistics with front-of-house sales readiness to hit launch-day targets.
- Managed multi-region iPro teams to maintain strong operational standards and ensure compliance with retail guidelines across all locations.
- Developed structured coaching plans for the sales teams, resulting in improved revenue performance and higher customer satisfaction scores.
- Analyzed weekly performance metrics and regional market trends to provide upper management with useful updates and strategic recommendations.
- Monitored team targets and store results regularly, using constructive feedback to fix performance issues and improve overall team efficiency.
Supervisor at Apple (2018-01 – 2021-05)
- Successfully managed retail operations and performance tracking across 3 key regions, directly leading a team of 7 Supervisors and 150 iPro specialists to meet and exceed regional sales targets consistently.
- Directed the operational planning and execution for the annual Apple product launch events, seamlessly handling high-profile invitations, logistics, and end-to-end event management.
- Managed the end-to-end planning, preparation, and logistics for the annual iPhone MBI launch event, managing high-profile invitations for key trade merchants and dealers to secure immediate product adoption and distribution.
- Supervised regional sales teams to maintain day-to-day store operations and ensure full compliance with premium brand standards and visual guidelines.
- Coached frontline staff on product knowledge and customer service techniques to improve sales performance and increase customer satisfaction.
- Monitored regional inventory levels and analyzed weekly sales trends to optimize stock allocation across stores, minimizing out-of-stock instances on high-demand Apple products.
- Managed the operational execution of regional sales promotions and new product launches, coordinating back-end logistics with front-of-house sales readiness to hit launch-day targets.
Sales Team Leader at Eddy (2014-03 – 2017-12)
- Managed a specialized electronics and home appliance sales team to maintain high operational standards and meet store performance goals.
- Improved the overall customer experience by coaching frontline staff on service quality and effective product demonstration techniques.
- Coordinated stock inventory levels and oversaw visual merchandising guidelines to ensure optimal product availability and store presentation.
- Generated steady year-over-year sales growth for the department by improving team performance and customer service standards.
Sales Representative at LG Electronics (2013-02 – 2014-02)
