Fadi Alzain

Motivated Manager with excellent business acumen and broad experience in finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems.Collaborative team player with excellent interpersonal, communication, and conflict-resolution skills.

MEA Regional Lead Infrastructure Manager Hitachi ABB Power Grids, Riyadh, Saudi Arabia (2020 - Present)

• Manage regional projects pipeline, prioritize initiatives based on business strategy, and implement roadmaps and IT budgeting projections.
• Ensure operational readiness of daily Infrastructure services and monitor health and safety compliance.
• Translate senior management directives into actionable policies and implement changes with staff.
• Key contributor to the infrastructure separation project between Hitachi Energy and ABB for the MEA region.

• Monitored execution and delivery of services, evaluated end-user satisfaction, and ensured adherence to agreed service levels.
• Gathered operational demand, translated business requirements into KPIs and SLAs for new service acquisitions.
• Proactively led process improvements and implemented best-in-class solutions to raise quality and productivity.
• Spearheaded the Midland Project (IS outsourcing) in Saudi Arabia.

• Directed and oversaw budget management for categories under ABB Saudi Arabia IS-PC Operations.
• Developed cost-saving opportunities, benchmarks, and scorecards for continuous improvement.
• Effectively built and led the ABB operations in alignment with regional and group objectives and strategies.

• Supervised and trained staff, delegated workload, and evaluated performance.
• Utilized effective leadership and communication skills to motivate teams and increase productivity.
• Responsible for server setup, configuration, and administration for ABB Saudi Arabia and Bahrain.
• Functioned as Active Directory, EPO, and Veritas Backup Administrator, and planned backup strategies.

Education: B.S. in Electrical & Electronic Engineering, Damascus University, Damascus