MEA Regional Lead Infrastructure Manager Hitachi ABB Power Grids, Riyadh, Saudi Arabia (2020 - Present)
- Manage regional projects pipeline, prioritize initiatives based on business strategy, and implement roadmaps and IT budgeting projections.
- Ensure operational readiness of daily Infrastructure services and monitor health and safety compliance.
- Translate senior management directives into actionable policies and implement changes with staff.
- Key contributor to the infrastructure separation project between Hitachi Energy and ABB for the MEA region.
Regional Service Delivery & Assurance Manager ABB, Riyadh, Saudi Arabia (2017 - 2020)
- Monitored execution and delivery of services, evaluated end-user satisfaction, and ensured adherence to agreed service levels.
- Gathered operational demand, translated business requirements into KPIs and SLAs for new service acquisitions.
- Proactively led process improvements and implemented best-in-class solutions to raise quality and productivity.
- Spearheaded the Midland Project (IS outsourcing) in Saudi Arabia.
Arabian Peninsula Regional IS Operation Manager ABB, Riyadh, Saudi Arabia (2014 - 2017)
- Directed and oversaw budget management for categories under ABB Saudi Arabia IS-PC Operations.
- Developed cost-saving opportunities, benchmarks, and scorecards for continuous improvement.
- Effectively built and led the ABB operations in alignment with regional and group objectives and strategies.
Senior Server Administrator / Hosting Team Leader ABB, Riyadh, Saudi Arabia (2010 - 2014)
- Supervised and trained staff, delegated workload, and evaluated performance.
- Utilized effective leadership and communication skills to motivate teams and increase productivity.
- Responsible for server setup, configuration, and administration for ABB Saudi Arabia and Bahrain.
- Functioned as Active Directory, EPO, and Veritas Backup Administrator, and planned backup strategies.
