Haitham Ezz

Senior IT Manager with 15+ years of experience leading IT infrastructure, enterprise systems, and multi-branch technology operations across hospitality, retail, manufacturing, and tourism sectors. Extensive experience managing IT environments supporting 150+ users, 27+ operational branches, production facilities, and headquarters, ensuring secure connectivity, reliable infrastructure, and high system availability. Specialized in enterprise infrastructure, POS and ERP systems, Windows Server environments, network administration, cybersecurity, and operational IT leadership, with a strong record of improving system performance, reducing downtime, and aligning IT operations with business growth.

Recognized for delivering stable IT environments, supporting high-volume business operations, and providing strategic technology support for multi-location organizations.

Regional IT Manager at Candy for Trading & Industry – The Cake House (2020-06 – Present)

Lead and manage IT operations supporting Headquarters, production factory, and 27 retail branches across Saudi Arabia.

• Manage enterprise IT infrastructure supporting 150+ business users
• Maintain IT operations for 50+ POS terminals handling over 1,500 daily sales transactions
• Ensure secure connectivity between branches through VPN network infrastructure
• Maintain 10+ servers and virtual systems supporting POS, ERP, and internal business applications
• Manage 80+ network devices including routers, switches, firewalls, wireless systems, and surveillance infrastructure
• Maintain 99%+ operational uptime across critical business systems
• Provide real-time remote support for retail branches, factory operations, and production lines
• Manage enterprise systems including POS platforms, cloud accounting systems, VOIP infrastructure, and CCTV solutions
• Support company e-commerce website and mobile ordering platform
• Monitor delivery platforms and resolve operational issues affecting customer orders
• Manage IT operational budget including internet services, hosting, domains, and enterprise communication platforms

IT Manager at Best Western Premier Al-Ahsa Grand Hotel & Suites (2016-11 – 2020-06)

Led the implementation and management of IT infrastructure for a five-star international hotel operation.

• Implemented full hotel IT infrastructure including servers, fiber internet backbone, and enterprise networking
• Managed hospitality systems including Opera PMS, Micros POS, SUN ERP, HR systems, IPTV platforms
• Supported IT operations for 120+ hotel staff users
• Maintained 99% system availability across hotel operational systems
• Managed network infrastructure including switches, routers, wireless networks, and security systems
• Integrated hotel technologies including Hune Key Card systems and Panasonic communication systems
• Managed digital signage systems and event media infrastructure
• Delivered technical training for hotel staff on reservation systems and operational technologies

IT Supervisor at TEZ Tour Egypt (2012-10 – 2016-11)

Managed IT operations supporting corporate headquarters and international operations.

• Managed IT operations supporting 120+ employees
• Maintained corporate network infrastructure including servers, routers, switches, and backup systems
• Coordinated ERP system troubleshooting with international headquarters in Moscow
• Improved system reliability through proactive infrastructure monitoring and maintenance

IT Specialist at TEZ Tour Egypt (2010-08 – 2012-10)

Delivered full IT technical support for branch operations.

• Delivered full IT technical support for 80+ users
• Managed workstation deployment, OS upgrades, and network infrastructure maintenance
• Maintained data backup systems and user account administration
• Reduced system downtime through proactive maintenance and support

Website Administrator at Cantrac for Heavy Machinery (2009-08 – 2010-08)

Managed corporate web presence and digital content.

• Managed corporate website and product catalog updates
• Provided technical support and coordination with development teams

System Developer at Cairo Cool Company (2009-02 – 2009-08)

Developed internal business applications and network infrastructure improvements.

• Developed internal business applications using C# and SQL Server
• Improved network connectivity between Cairo and Hurghada branches

Technical Support Administrator at Cairo Computer Store (2004-07 – 2008-01)

Delivered hardware maintenance and IT support services.

• Delivered hardware maintenance and IT support services
• Managed computer systems, purchasing operations, and financial reporting
• Supervised store technical operations and system maintenance

Bachelor's Degree in Faculty of Arts – Ain Shams University (2007)