IT Manager
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Professional IT Manager with 10 years of experience in managing the IT infrastructure of the hospitality industry. Adept at assessing and implementing optimal technologies for customer and end-user experience. Implement cost-effective and well-designed solutions to ensure optimal system performance. Enthusiastic to achieve 100% Goals.
Holiday Inn Yanbu, Yanbu, Saudi Arabia
Constantly achieving 100% goals. Planning and making strategies to achieve Goals within the time period, which are upgrading the EOL system, all systems up-to-date with the latest security patches,
enabling high-end security features to protect the network,100% antivirus protection, and 100%
compliance in CSA.
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Achieving more than 85% of the guest satisfaction for overall technology experience during their stay.
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Oversee and lead the implementation of
Applications, software, hardware, LAN, WAN, and
Security to ensure that business requirements are fulfilled and provide optimal solutions to stakeholders.
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Analyzing and making strategies to upgrade the
Infrastructure which are include but not limited to
Network devices, Servers, Digital Solutions, and
Applications.
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Managing day-to-day operations of the information technology department including directing staff, supporting administrative computing, network & system troubleshooting,
documenting, and training end users.
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Providing efficient and effective support to the end user to solve Application, HW, SW, and
Network issues.
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Anticipating Guest needs, analyzing and implementing new technology whenever needed to enhance the guest experience, and taking complaints.
Applying automotive solutions to patch systems with the latest security patches and firmware.
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Remediating the system vulnerabilities to reduce the risk of malware attacks and exploitation by attackers.
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Defining Capex and Opex budget, controlling expenses to Inline with the assigned budget.
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Planning and testing disaster recovery of system and network.
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Creating and documenting (Policy, HW/SW
Inventory, and Infrastructure Reports).
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Configuring policy, security settings, and access permissions for groups of users or individual user
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Configuring and maintaining all types of network devices, Printers, and Systems.
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Designing, configuring, and managing LAN and
WAN.
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Troubleshooting network, Application servers, and end-user issues.
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Installing and maintaining windows server and windows client.
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Monitoring network and application servers to ensure 24/7 availability to end users.
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Applying security patches and firmware to the systems.
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Analyzing and evaluating for the upgrade of the systems and network.
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Creating and documenting (Policy, HW/SW
Inventory, and Infrastructure Reports).
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Installing Software on the Server and Client system according to the company's requirements.
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Performing normal and incremental backups of
Applications and Users.
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Designing and developing business applications in
Microsoft Info Path and Access according to the company's requirements.action to resolve the gues
