Hassan ALNasser

Sales and Key Account Management professional with 7+ years of experience in luxury retail, VIP client management, and business development. Built strategic relationships with luxury watch agencies, securing preferred commercial rates and exclusive access to limited-edition collections, while developing a loyal high-value client portfolio.

Experience includes Van Cleef & Arpels and Burberry, followed by supporting the establishment of luxury retail stores within PIF-backed resort projects, covering partner coordination, commercial agreements, team training, and operational handover. Strong in stakeholder management, account growth, customer retention, and relationship-driven sales.

Senior Sales Professional - Van Cleef & Arpels - KHOBAR, KSA

(2022-05 - 2024-08)

• Built a strong relationship with a VIP client, leading to nearly SAR 1M in fine jewelry sales through tailored recommendations and cross-selling.
• Tracked individual and team sales KPIs and held one-to-one coaching sessions to help under-performing team members improve sales performance and client engagement.
• Organized an exclusive limited-edition launch event with a high-profile celebrity, supporting the brand launch in Al Khobar and creating new sales opportunities.
• Managed relationships with high-value clients, understanding their preferences and providing tailored recommendations to support repeat business and customer loyalty.
• Supported sales planning and daily team performance to ensure sales targets, service standards, and commercial priorities were consistently met.
• Coached team members on product knowledge, sales techniques, and customer service standards, strengthening overall team capability and the client experience.

Sales Supervisor - Burberry - RIYADH, KSA

(2021-01 - 2022-12)

• Drove daily sales by engaging with customers, understanding their preferences, and guiding the team toward the right products and sales opportunities.
• Built relationships with repeat and high-value customers, using strong product knowledge and personalized service to support customer loyalty and additional sales.
• Stepped in on challenging customer situations and complaints, resolving concerns while maintaining trust and protecting the Burberry customer experience.
• Supported the sales team on the floor through coaching, product knowledge, and practical selling techniques to help them meet individual and store targets.
• Worked closely with head office on new collections, product availability, promotions, and in-store launches, ensuring the team was ready to turn new products into sales opportunities.

Sales Manager - ALNASSER JWELLERY - DUBAI - Kuwait

(2017-01 - 2021-12)

• Built strong relationships with luxury watch agencies, securing preferred commercial rates and positioning the business as a trusted client for limited-edition watch allocations.
• Developed a network of VIP clients, sourcing exclusive pieces based on individual preferences and building relationships that generated repeat business.
• Negotiated directly with agencies on pricing, availability, and exclusive pieces, creating better purchasing opportunities for both the business and its clients.
• Grew the business through relationship-driven sales, connecting agency partnerships with VIP client demand and turning access to sought-after pieces into commercial opportunities.

Bachelor Science - Human Service - University of Northern Colorado (2014-01 - 2017-12)