Jamal Bin Abdulhak

Versatile client-relations, operations, and performance-management professional with a track record spanning full-cycle B2B account management for mega and corporate banking clients (SABB, SAIB, Alinma Bank, Bank Al Bilad), cash-management operations leadership, and KPI/PMO reporting. Delivered SAR 1.6M in operational cost savings, a ~40% improvement in collection performance, and end-to-end execution of a 400+ site ATM deployment project. Skilled in data-driven decision-making (DDDM), stakeholder coordination, vendor negotiation, and team leadership.

Bilingual

Arabic/English.

Customer Relationship & Sales Manager at ABANA Enterprises Group Co.

• Owned the full sales cycle — prospecting, qualifying, presenting, negotiating, and closing — for mega and corporate accounts including SABB, SAIB, Alinma Bank, and Bank Al Bilad.
• Managed multi-million-SAR client budgets; achieved 100%+ annual sales target completion one year and 96% the following year.
• Led the end-to-end Bank Al Bilad ATM deployment project (400+ sites): vendor selection, contract negotiation and sign-off, through implementation and go-live.
• Built and sustained long-term account relationships, driving retention and upselling of additional services.

CIT Operations Assistant Manager at ABANA Enterprises Group Co.

• Led a cash-in-transit (CIT) team of 30+; established the sector's first Central Bank-licensed private cash center.
• Deployed CCTV, GPS tracking, and fleet-wide documentation systems to strengthen operational security and compliance.
• Delivered SAR 1.6M in cost savings through cost control and optimization of a 10-year rent/operational contract; managed facilities, assets, and telecom vendor agreements.

Performance & PMO Manager at ABANA Enterprises Group Co.

• Delivered weekly KPI reports and C-level executive dashboards, driving data-driven decision-making (DDDM) across the organization.
• Coordinated timelines, milestones, and documentation across a 400+ site ATM deployment project, maintaining a unified portfolio view for leadership.
• Prepared meeting agendas, minutes, and action-item tracking; coordinated cross-functional stakeholder follow-up across departments.

MBA (Master of Business Administration) – University of East London, UK

BSc in IT & Computing – Arab Open University KSA / Open University UK