Majd Kamal

Business operations and transformation professional with five years of progressive experience spanning team leadership, operational excellence, process improvement, governance support, business analysis, and cross-functional project delivery. Executive MBA graduate with a record of improving performance, strengthening controls, coordinating stakeholders, and translating operational challenges into practical, measurable solutions. Brings a combination of analytical thinking, hands-on execution, people leadership, and strong knowledge of healthcare and insurance operations.

Preauthorization Team Leader - My Clinic KSA - Jeddah, Saudi Arabia

(2026-02)

• Lead daily operations of the Preauthorization Team, overseeing workload distribution, service quality, productivity, coaching, and performance management.
• Improved the team's insurance approval rate from 85% to 91% through structured quality monitoring, coaching, workflow optimization, and accountability.
• Led the end-to-end implementation of an Internal Referral Service across multiple branches, including process design, stakeholder alignment, system testing, user training, rollout, and post-launch support.
• Designed and proposed operational enhancements including duplicate-case prevention controls, KPI dashboards, workload reporting, and workflow improvements in collaboration with IT and business teams.
• Conducted a workforce and capacity analysis that assessed workload distribution, staffing requirements, and resource utilization to support management decision-making.
• Coordinate with Clinical Services, Pharmacy, Finance, IT, Operations, and insurance stakeholders to resolve complex operational issues and deliver cross-functional initiatives.
• Lead recruitment interviews, onboarding, coaching, and technical development of team members while reinforcing service standards and continuous improvement.
• Represent the department as Privacy Champion, supporting PDPL implementation, governance activities, departmental documentation, and compliance awareness.

Insurance Administrator - My Clinic KSA - Jeddah, Saudi Arabia

(2023-06 - 2026-01)

• Managed end-to-end insurance preauthorization activities across major insurance providers, coordinating documentation, submissions, follow-up, and resolution of complex cases.
• Recovered more than SAR 1.3 million through structured rejection analysis, documentation correction, stakeholder followup, and claim recovery initiatives.
• Increased CPAP and PSG approval rates from 89.0% to 95.2% by strengthening documentation standards, submission quality, and insurer communication.
• Performed root cause analysis on rejected cases, identified recurring process gaps, and supported corrective and preventive actions.
• Served as the department's subject matter expert for complex sleep medicine and high-value authorization cases, supporting physicians and operational teams.
• Appointed as Acting Team Manager during management absence, coordinating daily priorities, escalations, workload, and service continuity.

Tele-sales Officer - My Clinic KSA - Jeddah, Saudi Arabia

(2021-09 - 2023-05)

• Managed high-volume customer interactions, appointment coordination, and service follow-up in a KPI-driven healthcare environment.
• Consistently achieved performance expectations while maintaining service quality and building strong customer relationships.
• Coordinated with clinical and operational departments to resolve customer issues and support seamless service delivery.

Executive Master of Business Administration - EMBA - King Abdulaziz University (2024 - 2026)

Bachelor of Science - Medical & Molecular Biology - MCPHS University (2020 - 2020)