Mashael

Customer experience and contact center professional with more than four years of experience supporting customers, managing high-volume service enquiries, coordinating requests, and maintaining follow-up across banking and medical environments. Skilled in phone banking support, call center operations, appointment scheduling, complaint handling, customer relationship management, and administrative coordination. Currently pursuing a Diploma in Public Administration at King Faisal University and bring strong communication, CRM, MS Office, documentation, and service-delivery capabilities.

Phone Banking Officer at Atmaal Company, Subsidiary of Al Rajhi Bank

• Responded to customer calls and provided first-line financial and technical support across banking-related enquiries.
• Logged, tracked, and followed up on customer requests and complaints through internal systems until resolution.
• Maintained proactive customer communication, provided request-status updates, and coordinated with relevant departments to expedite action.
• Managed digital customer interactions through email and social media channels while maintaining service quality and response discipline.

Marketing Specialist at Medical Complex

• Supported planning and execution of targeted marketing campaigns to strengthen awareness of the complex's medical services.
• Built positive visitor relationships, assessed client needs, and presented relevant medical service packages.

Call Center Representative at Medical Complex

• Managed high-volume inbound calls, scheduled patient appointments, and responded to administrative and service enquiries.
• Handled patient complaints with empathy and efficiency, escalating critical cases to the appropriate departments for follow-up.
• Supported continuity of care through accurate appointment coordination, service information, and timely internal handoffs.

Diploma in Public Administration – King Faisal University

Course in Management and Leadership Skills

Course in Effective Communication Skills