Ibrahim Batarfi

Customer-focused professional with extensive experience in client relationship management and customer service excellence. Skilled in designing and executing strategies that enhance client satisfaction, loyalty, and retention. Proven ability to lead teams, streamline operations, and deliver results in fast-paced banking and corporate environments. Recognized for implementing service improvements, resolving complex customer issues, and driving business growth through superior client engagement.

Account Relationship Manager at Emirates NBD (2025-08 – 2026-02)

• Managed and developed client relationships by providing tailored banking solutions aligned with customer financial needs.
• Promoted banking products and services while ensuring high standards of customer service and account management.
• Supported account growth through proactive client engagement and cross-selling opportunities.
• Coordinated with internal departments to ensure smooth processing of client requests and banking transactions.
• Maintained compliance with banking policies, regulatory requirements, and internal procedures.

Affluent Customer Relationships Manager at Arab National Bank (2016-10 – 2025-06)

• Collaborate with Private Bankers to support Very Important Persons (VIP) clients in achieving their wealth management objectives.
• Develop and maintain a comprehensive understanding of the customer base to facilitate deeper client relationships.
• Serve as the primary contact for selected client relationships under the guidance of Bankers, ensuring timely and appropriate responses to customer inquiries.
• Attract and provide full support to VIP clients, enhancing their banking experience.
• Promote and explain banking products and services to VIP clients to meet their unique needs.
• Alert Bankers to any delays or potential issues impacting client service.
• Assist Bankers in obtaining approvals for new account openings.
• Review all documentation independently, linking client accounts to appropriate relationships.
• Provide clients with securities details, quotes, and valuations, and supervise all unsolicited trade activities.
• Identify and alert Bankers to prospective sales opportunities arising from client discussions.

Customer Service Supervisor at Arab National Bank (ANB) (2015-05 – 2016-10)

• Ensured adherence to banking procedures for security and regulatory compliance.
• Reviewed account activity to detect potential fraud or money laundering activities.
• Engaged with customers to provide information about banking products and services and resolve issues.
• Trained new employees on bank policies and procedures.
• Assisted in the review of loan applications for completeness and accuracy prior to submission to underwriters.
• Established and maintained relationships with various departments such as accounting, risk management, and internal audit to ensure departmental efficiency.
• Managed and supported the sales objectives of branch employees through effective follow-up and oversight.

Credit Checker and Auditor at National Installment Company (2013-12 – 2015-04)

• Reviewed and validated financing requests, ensuring compliance with applicable legislation.
• Monitored branch operations to ensure adherence to directives and policies set by the Saudi Central Bank (SAMA).
• Conducted and documented credit reviews, evaluating the risk characteristics of client loan portfolios through underwriting analyses and ongoing portfolio management.
• Analyzed loan portfolio quality and performed credit-related audits, documenting key processes, risks, and controls.
• Prepared clear and concise audit documentation, free from grammatical errors, compiling and analyzing identified audit issues.

System Implementation Supervisor - Personal Finance Management at Arab National Bank (ANB) (2008-08 – 2013-11)

• Collaborated with internal partners, including Sales, Legal, and Product teams, to onboard customer cash management solutions.
• Ensured solutions met client requirements within established timelines and quality standards.
• Implemented innovations and process improvements to enhance productivity and client experience.
• Conducted post-implementation reviews with clients following complex project completions.
• Participated in pre-sales meetings, workshops, and conferences to showcase solutions.

Senior Executive Operations - Audit and Supervision Department, Personal Finance Management at Arab National Bank (ANB) (2007-04 – 2008-08)

• Developed and implemented internal controls to enhance operational efficiency.
• Evaluated existing controls to identify inefficiencies and address weaknesses.
• Ensured compliance with policies and procedures through independent audits.
• Reviewed all credit applications to confirm adherence to established policies.
• Monitored application funds, ensuring accuracy between system records and contractual amounts.
• Prepared daily, monthly, and quarterly reports to validate account accuracy, completing audits on time, within budget, and to quality standards.

Bachelor's Degree in Business Administration – King Faisal University (2018)