Account Relationship Manager at Emirates NBD (2025-08 – 2026-02)
- Managed and developed client relationships by providing tailored banking solutions aligned with customer financial needs.
- Promoted banking products and services while ensuring high standards of customer service and account management.
- Supported account growth through proactive client engagement and cross-selling opportunities.
- Coordinated with internal departments to ensure smooth processing of client requests and banking transactions.
- Maintained compliance with banking policies, regulatory requirements, and internal procedures.
Affluent Customer Relationships Manager at Arab National Bank (2016-10 – 2025-06)
- Collaborate with Private Bankers to support Very Important Persons (VIP) clients in achieving their wealth management objectives.
- Develop and maintain a comprehensive understanding of the customer base to facilitate deeper client relationships.
- Serve as the primary contact for selected client relationships under the guidance of Bankers, ensuring timely and appropriate responses to customer inquiries.
- Attract and provide full support to VIP clients, enhancing their banking experience.
- Promote and explain banking products and services to VIP clients to meet their unique needs.
- Alert Bankers to any delays or potential issues impacting client service.
- Assist Bankers in obtaining approvals for new account openings.
- Review all documentation independently, linking client accounts to appropriate relationships.
- Provide clients with securities details, quotes, and valuations, and supervise all unsolicited trade activities.
- Identify and alert Bankers to prospective sales opportunities arising from client discussions.
Customer Service Supervisor at Arab National Bank (ANB) (2015-05 – 2016-10)
- Ensured adherence to banking procedures for security and regulatory compliance.
- Reviewed account activity to detect potential fraud or money laundering activities.
- Engaged with customers to provide information about banking products and services and resolve issues.
- Trained new employees on bank policies and procedures.
- Assisted in the review of loan applications for completeness and accuracy prior to submission to underwriters.
- Established and maintained relationships with various departments such as accounting, risk management, and internal audit to ensure departmental efficiency.
- Managed and supported the sales objectives of branch employees through effective follow-up and oversight.
Credit Checker and Auditor at National Installment Company (2013-12 – 2015-04)
- Reviewed and validated financing requests, ensuring compliance with applicable legislation.
- Monitored branch operations to ensure adherence to directives and policies set by the Saudi Central Bank (SAMA).
- Conducted and documented credit reviews, evaluating the risk characteristics of client loan portfolios through underwriting analyses and ongoing portfolio management.
- Analyzed loan portfolio quality and performed credit-related audits, documenting key processes, risks, and controls.
- Prepared clear and concise audit documentation, free from grammatical errors, compiling and analyzing identified audit issues.
System Implementation Supervisor - Personal Finance Management at Arab National Bank (ANB) (2008-08 – 2013-11)
- Collaborated with internal partners, including Sales, Legal, and Product teams, to onboard customer cash management solutions.
- Ensured solutions met client requirements within established timelines and quality standards.
- Implemented innovations and process improvements to enhance productivity and client experience.
- Conducted post-implementation reviews with clients following complex project completions.
- Participated in pre-sales meetings, workshops, and conferences to showcase solutions.
Senior Executive Operations - Audit and Supervision Department, Personal Finance Management at Arab National Bank (ANB) (2007-04 – 2008-08)
- Developed and implemented internal controls to enhance operational efficiency.
- Evaluated existing controls to identify inefficiencies and address weaknesses.
- Ensured compliance with policies and procedures through independent audits.
- Reviewed all credit applications to confirm adherence to established policies.
- Monitored application funds, ensuring accuracy between system records and contractual amounts.
- Prepared daily, monthly, and quarterly reports to validate account accuracy, completing audits on time, within budget, and to quality standards.
