Meshal Almutari1

Visitor Experience Specialist with over three years of experience delivering exceptional visitor experiences across luxury hospitality, entertainment, cultural destinations, and real estate in Saudi Arabia. Experienced in customer journey planning, CRM, Voice of Customer (VoC), service standards, and stakeholder coordination. Skilled at using visitor feedback and operational insights to improve service delivery, support operational readiness, and enhance the overall visitor journey.

Guest Experience & Operations Supervisor - Qiddiya Project (Six Flags)

(2025-11 - 2026-01)

• Supervised guest experience operations within a high-volume entertainment destination serving over 9,000 visitors daily.
• Coordinated visitor flow, frontline operations, and service recovery to ensure a seamless guest experience.
• Collaborated with Operations, Security, Facilities, Retail, and Guest Services teams to maintain operational readiness and service standards.
• Monitored visitor feedback and frontline observations to identify service gaps and recommend operational improvements.
• Prepared operational reports, visitor experience insights, executive updates, and strategic recommendations to support management decision-making.
• Supported cross-functional coordination during daily operations to maintain service quality and operational consistency.

Customer Experience Specialist (Pre-Opening) - Culture House

(2025-04 - 2025-06)

• Supported visitor experience planning and operational readiness during the pre-opening phase.
• Assisted in developing visitor service standards, operational processes, and customer journey touchpoints to support operational readiness before launch.
• Designed and implemented a digital queue management solution that reduced visitor waiting time by 40%.
• Analyzed visitor feedback and customer behaviour to identify service gaps and recommend experience improvements.
• Prepared visitor experience reports, operational insights, and recommendations for project leadership.
• Delivered frontline training on customer engagement, service recovery, and visitor experience standards.

Guest Relations & Operations Specialist - Satel Realty

(2024-11 - 2025-01)

• Managed customer enquiries, complaints, and service requests across residential communities.
• Investigated recurring service issues and recommended process improvements to enhance customer satisfaction.
• Coordinated with internal departments to ensure timely issue resolution and consistent service delivery.
• Developed customer communication templates and service procedures to improve service consistency.
• Prepared operational reports and customer experience insights for management review.

Guest Experience Expert - The St. Regis (Pre-Opening)

(2023-06 - 2024-10)

• Managed guest profiles, preferences, and personalized service delivery using Salesforce GXP CRM.
• Supported end-to-end guest journeys through CRM-enabled personalization and service coordination.
• Coordinated with Front Office, Concierge, Housekeeping, Engineering, and Food & Beverage teams to deliver seamless luxury guest experiences.
• Managed VIP guest requests, service recovery, and complex guest enquiries while maintaining Forbes Five-Star service standards.
• Monitored guest feedback and operational observations to identify service improvement opportunities.
• Maintained accurate CRM records, guest preferences, and service documentation to support operational excellence.

Administrative & Data Management Associate - Abdullah Abalkeel Establishment

(2021-03 - 2023-05)

• Maintained customer records, business documentation, and operational data with a high level of accuracy.
• Supported reporting, document management, and administrative operations.
• Assisted with customer enquiries, service requests, and cross-functional coordination.
• Contributed to process improvements that enhanced administrative efficiency.

Bachelor of Arts - English Language & Literature - Imam Muhammad Ibn Saud Islamic University (2023-03)