Mohamed adel Salem

I am looking for a challenging job with a fast growing organization that can offer me a set of professional goals and objectives in a contemporary and economical work environment.

It Help Desk

Al Safwa Corporation for Information and Communication Technology

Continuous monitoring and maintenance of computer systems and networks, providing technical support to all users throughout the business, responding and resolving support requests and service cards in a timely manner.

Identifying, diagnosing and correcting any problems wit h computer hardware and software, services and applications, installing and configuring compute rs,

software, systems, networks, printers, and scanners,

setting up AD accounts for new users and email IDs,

repairing and replacing equipment as necessary, ensuring security through access controls, backups and firewalls,

upgrading systems with new versions and models .

Technical Support

Telecom We

Follow-up and maintenance of computers of customers or employees, installation and operation of new devices,

installation of programs and operating systems,

preparation of reports on maintenance operation s, with recommendations for possible solutions, technical supp ort for computers of customers and employees and responding to inquiries

Preparing and conducti ng the necessary trainings for employees on the new systems or software and performing any other tasks within the scope of m y responsibility

Telecom Engineer

Afroo Egypt

Bachelor's degree in Department : Management information systems