Mohamed Eltramsy

Retail Operations Manager at Richy Group (2025-01 – Present)

Lead retail operations across 10 company-owned branches and 12 franchise locations while overseeing Online and Events channels across Saudi Arabia.
Drive sales execution, profitability, operational excellence, service standards and customer experience across multiple regions and channels.
Lead commercial planning, budgeting and forecasting activities to support sustainable business growth and branch productivity.
Monitor branch KPIs, sales trends, conversion rates, inventory movement, discounts and operational performance through executive dashboards.
Manage franchise performance through operational reviews, compliance audits and commercial follow-up.
Coordinate with Retail, E-commerce, Events, Warehouse, Finance, Marketing, Customer Service and Factory teams to resolve operational issues and improve execution speed.
Lead supervisors and branch teams through performance reviews, coaching, corrective action plans and daily execution follow-up.

Retail Sales Manager at Richy Group (2020-07 – 2024-12)

Supported the launch of 13+ new branches across Saudi Arabia, strengthening market presence and expanding the company-owned footprint.
Built and led high-performing sales teams across multiple regions, aligning branch goals with sales targets and commercial priorities.
Improved decision-making through structured KPI dashboards, performance reviews and executive reporting.
Managed customer experience, merchandising standards, inventory availability, branch productivity and operational discipline.

Sales Representative at Emirates NBD Bank (2019-05 – 2020-05)

Supported sales performance for personal finance products, setting monthly goals, tracking achievement and improving follow-up discipline.
Increased personal finance customer base by 40% within one year through targeted outreach and tailored financial solutions.
Developed data-driven sales plans, improved pipeline follow-up and supported consistent achievement of monthly sales targets.

Branch Manager at H&M (2017-03 – 2019-02)

Managed daily store operations, sales execution, team performance, customer experience, merchandising standards and stock availability.
Tracked sales performance, service quality and operational standards, taking corrective actions to improve revenue and store presentation.
Coached store team members to strengthen selling behavior, customer service, product knowledge and operational discipline.

Sales Representative at Automotive Parts Store (2016-01 – 2017-02)

Developed relationships with retail and wholesale customers, supported monthly sales targets and recommended suitable product solutions.
Supported stock monitoring and product availability for fast-moving automotive parts, contributing to repeat business and retention.

Sales Representative at Banque du Caire (2014-09 – 2015-11)

Promoted financing products including credit cards and personal loans, expanded customer portfolio and used targeted selling methods.
Built client relationships through clear product explanation, needs assessment and professional follow-up.

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