Shadi Shakir

Operations and commercial leader with 15+ years of management experience in Saudi Arabia, supported by an earlier background in sales and marketing. Proven experience leading multi-site operations, field teams, budgets, inventory, vendors, customer relationships, and performance improvement across vending, catering, food service, and retail environments. Strong record of developing operational strategies, controlling costs, supporting revenue growth, launching and stabilizing sites, and translating KPIs into practical execution.

Experienced in managing teams of up to 25 operators and delivering high-volume, time-sensitive projects.

Operations Manager at Vend N Go - Al Esayi Company (2023-08 – Present)

• Lead end-to-end vending retail operations across a multi-site network, covering route execution, replenishment, inventory, maintenance coordination, product mix, service quality, and client requirements.
• Develop operational and commercial plans focused on improving machine productivity, sales performance, profitability, site quality, and customer experience.
• Manage field-team performance, manpower planning, training, work allocation, and KPI follow-up; previously held responsibility for a team of 10 operators.
• Support business development and client management, including new-site opportunities, proposals, commercial discussions, onboarding requirements, and operational readiness.
• Drive cost-control, stock-availability, quality-control, and process-improvement initiatives while supporting expansion and business-growth plans.

Operations Manager at Fill N Chill (2022-12 – 2023-07)

• Managed day-to-day branch operations covering stock, maintenance, budgets, staffing, payroll coordination, customer service, and operating standards.
• Supported revenue growth through promotional campaigns, influencer engagement, and community activities while maintaining operational readiness.
• Led recruitment, training, scheduling, and performance follow-up for the operating team.

Operations Manager at Poke Bowl (2021-01 – 2022-09)

• Managed multi-site operations across Jeddah and Riyadh, including manpower planning, budgets, cost control, service standards, and performance reporting.
• Balanced operating-cost control with sales targets, promotional activities, customer experience, and day-to-day execution.
• Led staff training, compliance, and operational continuity during a challenging business period.

Operations Manager at HFS - Alhussam Catering Co. (2020-12 – 2021-01)

• Managed high-volume seasonal operations, including budgets, stock levels, supplier coordination, manpower, quality requirements, and time-sensitive execution.
• Coordinated resources and operating priorities to meet demanding project schedules and service requirements.

Operations Manager at Vend N Go - Al Esayi Company (2016-11 – 2020-12)

• Developed and executed vending operating strategies to improve sales, profitability, service reliability, and network performance.
• Managed inventory, maintenance coordination, product optimization, operational policies, and field execution across the operating network.
• Recruited, trained, and developed a team of 25 operators while driving cost-control, quality, and performance initiatives.

Operations Manager at Al Mays Catering Solutions (2013-09 – 2016-11)

• Managed large-scale service operations, client contracts, staffing, suppliers, budgets, and project execution.
• Led a 150,000-unit Ramadan project, coordinating manpower, resources, suppliers, and delivery within demanding timelines.
• Supported contract negotiations and improved staff performance, service quality, and operational compliance.

Operations Manager at Fusion for Food Co. (2012-02 – 2013-04)

• Managed operations, budgets, payroll, customer relations, quality standards, and event execution.
• Supervised day-to-day service performance and coordinated teams to maintain operational and customer-service standards.

Sales & Marketing Roles at Various Companies (2002-01 – 2011-12)

Various sales and marketing roles (2002-2011) across FMCG and telecom sectors, including Red Bull Saudi Arabia, Mohammed Ali Al Esayi Group, and Qanawat Telecom. Experience included customer relations, product promotion, market development, sales support, and commercial execution.

Bachelor's Degree in Business Administration – Applied Science University (2000)