Safi Khan

Results-driven Retail Sales Officer with 2+ years of experience in courier and logistics operations within a high-volume service environment. Proven expertise in domestic and international shipment booking, documentation control, and rate advisory across multiple service types. Strong command of air waybill processing, shipment tracking, and customer coordination to ensure timely dispatch and delivery resolution.

Adept at supporting international shipping readiness, including documentation accuracy and compliance checks. Recognized for operational accuracy, customer handling, and consistent support of sales and delivery performance.

Retail Sales Officer - Leopards Courier Services (Leopards.com), Pakistan - Pakistan

(2023)

• Shipment Booking & Order Processing: Process domestic and international shipment bookings end-to-end by capturing consignee/consignor details, service type, weight/volumetric weight, and pickup requirements to ensure accurate order creation and dispatch readiness.
• Air Waybill & Documentation Control: Prepare and issue AWB/waybills, shipment labels, invoices, and supporting documents while verifying addresses, CNIC/company details (as required), and packaging compliance to reduce booking errors and rework.
• Rate Quotation & Service Advisory: Provide customer-specific rate quotations, transit-time guidance, and service recommendations (express/economy, COD, special handling) based on destination, weight slabs, and company tariff to improve conversion and shipment suitability.
• International Shipping & Customs Readiness: Coordinate international shipment requirements by confirming item descriptions, HS-related information (when needed), declared values, and restricted-item screening, ensuring documentation is complete for smoother customs processing and fewer holds.
• Customer Support & Shipment Tracking: Track shipment movement using courier tracking systems and resolve delivery exceptions (RTO, incorrect address, failed delivery attempts, holds) by liaising with operations and riders, updating customers with clear ETAs and resolution steps.

Faculty of Science - Computer Science - Oasis College (2020 - 2022)

Matriculation - Biology - READ Foundation School (2017 - 2018)